Lead Systems Analyst

Key Responsibilities

• Gain a comprehensive understanding of business operations and translate that knowledge into precise requirements for systems and processes.
• Serve as the main contact between project stakeholders and technical teams, ensuring alignment on objectives and deliverables.
• Lead requirements development activities, including creating work plans, managing timelines, and coordinating resources.
• Evaluate potential enhancements to applications for increased efficiency and reliability.
• Guide and mentor other team members in your area of expertise.

Job-Specific Duties

• Act as the primary liaison with MAXIMUS project staff or clients to define and document business and technical requirements.
• Develop a deep understanding of business processes and operational workflows while translating them into functional and technical specifications.
• Support requirements development by coordinating tasks, timelines, and resources effectively.
• Define data file extracts, automated processes, and reports to aid application development and maintenance.
• Assist in customer application development and systems integration, particularly with SaaS platforms.
• Analyze system interfaces and data flows across various applications.
• Produce detailed reports that summarize and present data for project support and decision-making.
• Engage in system testing and design reviews to validate requirements and ensure quality compliance.
• Monitor application performance and project activities, ensuring adherence to quality assurance standards.
• Assist in system maintenance activities, addressing change requests, troubleshooting issues, and coordinating enhancements.

Minimum Requirements

• Bachelor's degree in a relevant field and a minimum of 5 years of related professional experience, or an equivalent combination of education and experience.

Preferred Skills and Qualifications

• Experience with Agile methodologies (Scrum or Kanban) and backlog refinement in tools like Jira.
• Proficient in Business Process Model and Notation (BPMN 2.0) for workflow documentation.
• Experience in customer application development involving SaaS products and APIs.
• Familiarity with CRM platforms such as Salesforce or Dynamics, and customer-experience technologies.
• Knowledge of financial ERP systems and business processes.
• Strong SQL and RDBMS skills, along with understanding data governance and quality frameworks.
• Experience working with process automation tools and cloud services like AWS.
• Excellent analytical, communication, and documentation skills to convey technical information clearly.

Salary

• Minimum Salary: $85,400.00
• Maximum Salary: $125,000.00

MAXIMUS is an equal opportunity employer and encourages individuals of all backgrounds to apply. We offer competitive compensation, a variety of benefits, and opportunities for growth and development.