Solutions Engineering Leader

Location

• U.S. Remote, not NYC or Bay Area
• Travel required, Home office based

About / Meet The Team

Are you a visionary leader passionate about empowering partners to deliver cutting‑edge Collaboration solutions? We are seeking a highly experienced and strategic Solutions Engineering Leader to spearhead our Americas Collaboration Partner Sales organization. In this pivotal role, you will lead and inspire a distributed team of 7 Solutions Engineers across the United States and Latin America. Your primary mission will be to enable our partners to architect, design, and implement Cisco's leading Collaboration portfolio, with a strong emphasis on integrating AI to drive significant market share growth and exceptional customer outcomes. This role requires a deep commitment to partner success, demanding at least 50% of your time dedicated to direct partner engagement, fostering strong relationships, and ensuring they are technically equipped to win in the evolving landscape of AI‑driven communication. You will be instrumental in building technical expertise within our partner ecosystem, driving demand for intelligent Collaboration solutions, and ensuring our partners are recognized as trusted advisors for Cisco Collaboration solutions.

Your Impact

• Lead and develop a high‑performing Americas SE team: manage, mentor, and develop a team of 7 Solutions Engineers located across the US and LATAM, fostering a culture of technical excellence, collaboration, innovation, and consistent quota attainment.
• Drive partner success (50%+ partner facing): actively engage with key partner technical leadership and sales teams across the Americas; develop and execute strategic technical enablement plans; provide deep architectural guidance on AI‑powered Collaboration solutions; co‑sell solutions to drive partner‑led revenue growth for Cisco Collaboration.
• Executive engagement & influence: build and maintain strong relationships with senior‑level executives (CXO, VP, Director) within partner organizations, influencing technical strategy and driving adoption of Cisco Collaboration solutions; articulate the business value and technical capabilities of AI in Collaboration clearly and persuasively to diverse audiences.
• Strategic technical leadership: translate Cisco's Collaboration strategy and roadmap into actionable technical sales initiatives for the partner ecosystem; identify market trends, competitive landscapes, and emerging technologies (especially in AI for communication and productivity) to guide partner technical strategies and uncover new opportunities.
• Enable partner technical expertise: oversee the development and delivery of technical training, workshops, and readiness programs for partner SEs and technical teams, ensuring they possess the skills to architect and deploy comprehensive Collaboration solutions that leverage AI for enhanced user experience, operational efficiency, and security.
• Cross‑functional collaboration: work closely with Cisco's internal Sales, Partner Management, Product Management, Engineering, and Marketing teams to ensure alignment, share market feedback on AI trends and partner needs, and drive cohesive go‑to‑market strategies.
• Operational excellence: establish and track key performance indicators (KPIs) for the SE team and partner technical engagement, ensuring efficient resource allocation and continuous improvement; manage team performance, providing regular feedback and coaching.
• Americas market acumen: understand and navigate the diverse technical and business landscapes across the US and LATAM markets, tailoring approaches to maximize partner success in each region, considering varying levels of AI maturity and adoption.

Minimum Qualifications

• 10+ years of experience in technical sales, solutions engineering, or a related field within the Collaboration technology space (e.g., UCaaS, CCaaS, Video Conferencing, Team Collaboration Platforms).
• Proven track record of building and enabling technology partner ecosystems.
• Demonstrated experience in executive‑level engagement, particularly in discussions around AI strategy and implementation within enterprise Collaboration.
• Strong understanding of Cisco's Collaboration portfolio and competitive landscape, with a clear grasp of AI capabilities and their strategic impact.

Preferred Qualifications

• Minimum of 2 years of experience in a leadership or management role, directly managing and developing technical teams.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Master's degree or MBA.
• Deep expertise in cloud‑based Collaboration solutions.
• Experience working within a Channel/Partner Sales organization.
• Experience managing geographically dispersed teams across North and South America.
• Strong understanding of networking, security, and cloud infrastructure principles relevant to Collaboration deployments, including data privacy and ethical AI considerations.
• Experience with formal sales methodologies and partner enablement frameworks.
• Certifications or advanced training in AI, data science, or related fields.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Compensation

• Starting salary range: $205,700 – $266,300 (U.S. and/or Canada locations, not including incentive compensation, equity, or benefits).
• Specific state ranges (examples):
  • New York City Metro Area: $223,000 – $330,300
  • Non‑Metro New York state & Washington state: $217,200 – $315,300

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short‑ and long‑term disability coverage
• Basic life insurance
• Potential grants of Cisco restricted stock units (vesting with continued employment)
• Paid time away:
  • 10 paid holidays per full calendar year + 1 floating holiday (non‑exempt)
  • 1 paid day off for employee’s birthday, paid year‑end holiday shutdown, and 4 paid days off for personal wellness
  • Non‑exempt: 16 days of paid vacation per year (accrued at 4.92 hours per pay period)
  • Exempt: flexible vacation time off program (no defined limit)
  • 80 hours of sick time on hire date and each January 1st thereafter; up to 80 hours of unused sick time may be carried forward
  • Additional paid time away for critical or emergency family issues
  • Optional 10 paid volunteer days per year
• For non‑sales roles: eligibility for annual bonuses subject to Cisco’s policies
• For sales roles: performance‑based incentive pay (quota‑based and non‑quota components) with detailed incentive rates as described in the posting.