Life-Cycle Services Lead

Key Responsibilities

Life-Cycle Support Strategy

• Define life-cycle services vision, offering, and service catalogue
• Develop SOPs, KPIs, and RACI structures
• Integrate seamlessly with project teams during handover and warranty phases

Spares & Maintenance Enablement

• Establish systems and infrastructure for service delivery
• Develop spares catalogues, pricing strategies, and inventory optimisation
• Manage fulfilment partners, OEM repairs, and field service coordination

Spares Supply & Commercial Execution

• Respond to client spares and service requests
• Source parts, consumables, and equipment at optimal cost
• Ensure compliant invoicing, logistics, and ERP integration
• Grow recurring revenue streams through service contracts

Customer Engagement & Retention

• Run QBRs, asset health reviews, and service performance meetings
• Manage escalations and resolution processes
• Deliver proactive insights that strengthen long-term client relationships

Asset Performance & Condition Monitoring

• Deploy remote condition monitoring and analytics tools
• Lead root-cause failure analysis and reliability initiatives
• Drive preventative and predictive interventions to reduce downtime

Cross-Functional Integration

• Feed field learnings back into engineering and design teams
• Close the loop on continuous improvement and operational feedback

Education

• Degree or Diploma in Engineering or a related technical field

Experience & Skills

• Strong experience in life-cycle support, service operations, or asset management
• Exposure to process plant, modular systems, or industrial equipment
• Commercial acumen with recurring revenue focus
• Understanding of spares logistics, warranty management, and field service
• Strong stakeholder management and client-facing capability

Leadership Attributes

• Entrepreneurial mindset with operational discipline
• Structured, analytical, and service-oriented
• Comfortable building functions from the ground up