LTO Program Manager

About Shake Shack

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary

The LTO Program Manager owns end-to-end sourcing and procurement for limited-time offerings, from concept to launch. This role leads supplier strategy, cost negotiation, and supply execution, while managing timelines and cross-functional alignment. As the primary procurement lead, it ensures ingredient availability, cost targets, and supplier performance, serving as the central link between product development, operations, finance, and suppliers to deliver successful launches.

Job Responsibilities and Duties

• Owns full procurement lifecycle for all LTO ingredients and products, from sourcing to final production readiness
• Develops and executes sourcing strategies aligned with commercialization needs, business objectives, and timelines
• Manages supplier selection and onboarding
• Ensures continuity of supply and proactively mitigates supply chain risks
• Serves as primary procurement point of contact for all LTO suppliers
• Owns cost negotiation and pricing decisions for LTO ingredients and products
• Owns end-to-end project timelines and cross functional communication to ensure successful product launches, acting as a central point of coordination across commercialization, quality assurance, distribution, operations, marketing and finance
• Eliminates gaps between upstream development and downstream execution by maintaining full visibility and ownership

Knowledge, Skills, Abilities

• Deep knowledge of procurement and sourcing practices, including supplier selection, price negotiation, and supply continuity planning
• Understanding of chain restaurant supply chains, commercialization processes, and ingredient specifications.
• Excellent communication skills, including the ability to translate complex trade-offs (cost, quality, timing) to diverse stakeholders
• Financial and analytical skills, including cost modeling and margin analysis
• Experienced in problem solving, risk management, and team leadership, fostering accountability, performance, and continuous improvement.

Education Requirements

• Bachelor's Degree
• Supply Chain, Finance, Business Management or related field

Work Experience

• 8-10 years
• 4-6 years supervisory experience

Related Experience

• National Chain Restaurant Supply Chain
• Food and Beverage Manufacturing Procurement or Purchasing
• National or large regional Food Distributor Procurement or Purchasing

Benefits at Shake Shack

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance*
• Employer Paid Life and Disability Insurance*
• 401k Plan with Company Match*
• Paid Time Off*
• Paid Parental Leave*
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts*
• Development and Growth Opportunities

*Eligibility criteria applies

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.