Mainframe Production Support Engineer

Job Summary:

We are seeking a skilled to support critical enterprise applications in a 24/7 production environment. The ideal candidate will be responsible for monitoring, troubleshooting, and resolving production issues while ensuring system stability and SLA compliance.

Key Responsibilities:

• Monitor daily batch jobs and online systems using tools like Control-M and SDSF
• Troubleshoot and resolve production issues, abends, and job failures in a timely manner
• Perform root cause analysis and implement permanent fixes for recurring issues
• Provide L2/L3 support for mainframe applications
• Work closely with development, QA, and infrastructure teams for issue resolution
• Handle incident, problem, and change management through tools like ServiceNow or JIRA
• Support deployment activities and validate post-production releases
• Maintain documentation, runbooks, and standard operating procedures
• Participate in on-call rotation and provide off-hours support when required

Required Skills:

• Strong experience in COBOL, JCL, VSAM, DB2
• Hands-on experience with TSO/ISPF, SDSF
• Knowledge of job scheduling tools like Control-M / CA-7
• Experience in handling production support (L2/L3)
• Strong debugging and problem-solving skills
• Familiarity with incident management tools (ServiceNow, JIRA)