Managed Services Analyst

About

Become a key player in client success with IT Solutions as a Managed Services Analyst. Utilize your problem-solving skills to support diverse technical requests and enhance service delivery.

In this role, you will handle inbound inquiries and service tickets while providing exceptional customer support. With a focus on remote hardware and software assistance, you will help clients navigate technological challenges effectively. Working within a supportive team environment, your insights will guide operational improvements.

Leverage your technical expertise and customer service skills to excel in a dynamic Managed Service Provider setting at IT Solutions.

Responsibilities

• Manage service tickets efficiently for timely responses
• Provide remote support for hardware and software issues
• Act as escalation point for internal technical assistance
• Analyze logs and troubleshoot network and security technologies
• Prepare detailed service reports for client updates

Requirements

• 2+ years as a Network Administrator in relevant technologies
• 3 years of helpdesk experience in triaging issues
• Proficient in Microsoft 365, Active Directory basics
• Comfortable lifting 50 pounds and using step ladders
• Relevant certifications preferred but not mandatory