Managed Services Engineer for Microsoft 365 & Identity Solutions

About Us

Since 1989, SHI International Corp. has empowered organizations to transform the world with technology. Over the years, we have consistently grown and are now recognized as a $16 billion global provider of IT solutions and services.

Join Our Team

With over 17,000 organizations relying on SHI’s dedicated support, the true strength of our company lies in our people—7,000 strong. When you become part of our team, you'll benefit from:

• A Diverse Workplace: We are proud to be the largest minority- and woman-owned enterprise in the U.S.
• Growth Opportunities: We prioritize continuous professional development and leadership pathways.
• Comprehensive Benefits: Enjoy health, wellness, and financial benefits that provide peace of mind for you and your family.
• Top-Notch Facilities: Work with cutting-edge technology, whether at our offices or remotely.

Job Summary

As the Managed Services Engineer for Microsoft 365 & Identity Solutions, you will be instrumental in designing, deploying, supporting, and optimizing Microsoft 365 and identity-based solutions within SHI-managed customer environments. This role requires a partnership with both internal teams and customers to deliver secure and efficient collaboration, messaging, and identity platforms.

We are looking for a candidate who possesses strong Microsoft 365 and identity skills, a customer-centric mindset, and a passion for continual learning and improvement.

Key Responsibilities

• Design and support Microsoft 365, Exchange Online, Entra ID (Azure AD), and directory services.
• Manage identity platforms including Entra ID (Azure AD) and Active Directory.
• Enhance Microsoft 365 collaboration tools such as Teams, Exchange Online, SharePoint, and OneDrive.
• Implement and refine Conditional Access policies within Entra ID (Azure AD) to ensure security compliance.
• Continuously monitor and adjust Conditional Access rules to meet evolving business requirements.
• Work with security teams to align Conditional Access policies with organizational standards.
• Establish Mobile Device Management (MDM) policies for secure and compliant access.
• Serve as a key escalation point for complex support issues related to Microsoft 365 and Office 365 services.
• Collaborate with customers to improve Microsoft 365 and MDM environments using best practices.
• Monitor and resolve performance, security, and availability issues.
• Refine environments through standardization, automation, and proven methods.
• Lead and participate in managed services and IT projects.
• Engage with customers through meetings, issue resolution, and project deliverables.
• Create and maintain Standard Operating Procedures (SOPs).
• Accurately track time and document work in SHI systems.
• Participate in audits and service improvement initiatives.
• Mentor junior engineers and service desk team members.
• Be part of an on-call rotation and offer after-hours support when necessary.

Desired Skills and Qualities

• Collaboration: Proactively engage diverse perspectives and foster open team communication.
• Initiative: Seek out challenges actively and contribute innovative ideas.
• Communication: Share complex ideas clearly with various audiences.
• Customer Service: Understand and tailor solutions to customer feedback and unique needs.
• Technical Troubleshooting: Identify potential issues and develop preventive measures.
• Time Management: Efficiently balance multiple tasks and adhere to deadlines.
• Organization: Manage several projects and delegate tasks effectively.
• Willingness to Learn: Regularly integrate new skills and accept constructive feedback.
• Self-Development: Seek and apply feedback for personal growth.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 3-5 years in a managed services or Microsoft 365 engineering capacity.
• Experience in customer-facing roles.
• Familiarity with version control systems like Git or Azure DevOps.
• Willingness to travel up to 10% annually.
• Availability for an on-call schedule and occasional weekend or holiday work.
• Maintain utilization targets as set by leadership.
• Pass a CJIS background check upon hiring and annually thereafter.

Certifications

• Microsoft 365 Associate (or willingness to obtain within 3 months).
• ITIL v3+ certification (or willingness to obtain within 6 months).

Preferred Qualifications

• Experience with IT Glue, Autotask, Datto RMM, or similar tools.
• Familiar with security platforms like CrowdStrike, Defender, or SentinelOne.
• Background in SaaS data protection and backup solutions such as Druva or SkyKick.
• Experience in regulated environments.

The estimated annual compensation for this role is $110,000 - $140,000, which includes base salary and bonus opportunities. Salaries may vary based on experience and location. Benefits include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

SHI is an Equal Employment Opportunity employer, fostering a diverse and inclusive workplace for all employees.