Chef(fe) de projet Délégués Techniques Pays

About

The Country Technical Delegates Project Manager is responsible for leading and coordinating the team of Technical Delegates within the given country, ensuring the proper execution of the program at the local level.

The role contributes to the objectives of MSX and a car manufacturer by ensuring the achievement of project KPIs, maintaining a high level of quality in technical activities across the entire dealer network, strictly adhering to the standards of the relevant car manufacturer, and promoting the sharing of best practices among Technical Delegates.

The Country Technical Delegates Project Manager oversees a portfolio of activities and initiatives in the relevant country, coordinates the field team, ensures a structured and regular relationship with the manufacturer at the national level, and actively contributes to the continuous improvement of processes and service quality.

Missions principales

Pilotage du projet & gouvernance

• Ensure the achievement of project KPIs (quantitative and qualitative) related to the activities of Technical Delegates in the country.
• Define, maintain, and communicate a clear local governance model (activity calendar, information flow, roles, and responsibilities).
• Plan and monitor the schedules of visits and field interventions of Technical Delegates, ensuring adequate coverage and effective prioritization (critical dealerships, new openings, pilot projects, etc.).
• Analyze team performance reports (quality of files, complex diagnostics, resolution times, first-time fix rate, customer satisfaction, etc.) and implement improvement plans.
• Ensure compliance with MSX and the relevant car manufacturer's standards regarding business, brand, safety, and quality across all network activities.
• Coordinate the local deployment of new project initiatives or process evolutions defined by the central MSX / car manufacturer teams.
• Identify and share improvement proposals, process innovations, and opportunities for service extension or optimization with the car manufacturer.

Gestion de la relation Client au niveau national

• Be the primary operational contact for the relevant car manufacturer in the country for all matters related to the Technical Delegates team.
• Prepare and lead regular meetings with the car manufacturer (steering committees, operational reviews, performance reviews), presenting analyses, results, issues, and action plans.
• Develop and manage a country activity plan aligned with the overall project objectives.
• Translate the needs of the relevant car manufacturer into clear operational requirements and priorities for the Technical Delegates team.
• Support the car manufacturer in defining and launching tactical initiatives (technical campaigns, focus on critical areas, new KPIs, etc.).

Management d’équipe & développement des talents

• Manage, motivate, and support the national team of Technical Delegates, ensuring a clear understanding of objectives, priorities, and operating methods.
• Conduct regular performance reviews and define individual and collective development plans.
• Ensure the effective onboarding of new Technical Delegates and plan continuous training (technical and soft skills), in collaboration with MSX stakeholders and the car manufacturer.
• Monitor the team's workload and ensure a balanced distribution of activities, territories, and case complexity.
• Promote a culture of collaboration, knowledge sharing, and continuous improvement within the team.

Reporting, analyse & amélioration continue

• Produce clear and concise reports on country performance (KPIs, trends, root causes of non-compliance, lessons learned).
• Use data and analysis to identify areas for improvement, define corrective actions, and monitor their impact.
• Contribute to the definition and improvement of reporting tools and performance standards for Technical Delegates.
• Share best practices between countries (where applicable).

Expérience

• Solid experience (generally 3 to 5 years) in project or program management within the automotive sector (after-sales, technical support, field operations, training, or similar activities).
• Experience in coordinating field teams (field force, network consultants, technical specialists, auditors, or equivalent).
• Experience in managing B2B customer relationships and multiple stakeholders at the national level, particularly with a car manufacturer.
• Experience in production