Manager of Continuous Improvement

About Fello

At Fello, we champion the rights of people with disabilities and invest in what matters most: real opportunities, strong relationships, and inclusive, equitable communities. We partner with people with disabilities to provide support services, develop inclusive housing, and create spaces where people feel genuinely connected—not just accommodated.

Role Overview

The Manager of Continuous Improvement works in partnership with the Vice President of Strategy to lead process improvement efforts, coordinate cross-functional projects, and support strategic initiatives that strengthen overall performance, quality, and compliance. In this role, the Manager of Continuous Improvement leads and tracks improvement projects, collaborates with stakeholders to identify operational challenges, develops process maps and Standard Operating Procedures, analyzes data to identify trends and performance gaps, and facilitates workgroups and task forces to drive progress and alignment. This position is a member of the Leadership Council.

Qualifications

• Exceptional critical and strategic thinking skills, with a proven track record of proposing and successfully implementing improvements to systems, processes, and practices.
• Solutions-oriented approach, with the ability to work autonomously in ambiguous situations with little direction.
• Demonstrated ability to build relationships that affect organizational change and experience working across cultural, geographic, and programmatic lines to align work, solve problems, and achieve goals.
• Ability to remain flexible, calm under pressure, and adaptive as priorities shift, serving as a model and resource for employees.
• Excellent oral, written, and interpersonal skills, with the ability to manage positive communication in difficult situations and provide candid and constructive feedback.
• Proficiency in MS Word, Excel, Visio (or similar), and Outlook, along with knowledge of outcome systems, is required.

This position requires a bachelor's degree in Business, Public Administration, Quality/Process, or a related field and five or more years of professional experience in strategic planning, project management, and/or facilitating organizational change.

Benefits

• Award-winning total rewards (benefits) package
• Opportunities for professional development within our mission-driven organization.

Equal Opportunity Employer

Fello is an equal opportunity employer which means we provide equal opportunity to all qualified candidates without regard to race, color, religion, ancestry, sex, gender, gender expression, national origin, age, marital status, military/veteran status, sexual orientation, gender identity, pregnancy, genetic information, disability, or any other characteristic protected by applicable law. To provide equal employment and advancement opportunities to all candidates, employment decisions at Fello will be based on merit, qualifications, and skills. Fello highly encourages all employees to become fully vaccinated against COVID-19 and other communicable diseases.