Manager of Customer Marketing

About

PagerDuty (NYSE:PD) is at the forefront of Digital Operations Management. In an ever-connected world, organizations of all sizes trust us to enhance their digital experiences for customers. By using PagerDuty, teams can identify challenges and opportunities in real-time, collaborating quickly to resolve issues and prevent future occurrences. We are proud to serve over 13,000 organizations, including 60 of the Fortune 100. Our esteemed clients include names like GE, Cisco, Genentech, Electronic Arts, Netflix, and more. As we continue to grow our platform using AI, machine learning, and automation, we are increasing our adoption across Development, IT, Customer Service, Security, and various others.

Role Overview

As the Manager of Customer Marketing, you will steer impactful marketing initiatives and communications tailored for our customers. You'll work closely with customer champions who uncover novel ways to gain value from our solutions. This role involves collaboration with various teams within PagerDuty—product marketing, PR, sales, and customer success, among others—to craft compelling narratives showcasing our customer stories. Additionally, you will assist in organizing our annual conference, PagerDuty Summit, bringing together digital operations leaders and innovators from around the globe to share insights and experiences.

Key Responsibilities

• Take charge of customer reference activities, including case studies, video testimonials, presentations, integrated campaigns, and events.
• Serve as a trusted storytelling partner, effectively communicating with PagerDuty’s corporate and product marketers, PR, sales, and customer success teams.
• Exhibit exceptional organizational skills to manage multiple concurrent marketing activities, content, and campaigns in a dynamic environment.
• Build and maintain strong relationships with customers, enhancing existing partnerships.
• Craft and deliver engaging narratives for various communication channels and target audiences.
• Influence and oversee initiatives that enhance internal Sales adoption of our customer reference tool (ReferenceEdge).
• Utilize Salesforce and ReferenceEdge to oversee customer nominations, track program advancements, and report key milestones.

Qualifications

• A bachelor's degree in Communications, Marketing, or related fields.
• At least 5 years of experience in B2B Customer Marketing/Advocacy.
• Minimum of 2 years in creating customer stories.
• Outstanding writing, communication, and presentation skills.
• Experience in cross-functional team collaboration.
• Proven ability to align closely with sales teams.

Compensation

The base salary range for this position is $114,000.00 - $172,700.00 USD. This role may also be eligible for bonuses, commissions, equity, and other benefits.

Your recruiter will provide more information about specific offerings for this role during the hiring process.

Why Apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. We look forward to reviewing your application! Sign up for job alerts if this role isn’t the right fit for you.

Work Environment

PagerDuty operates on a hybrid work model, with offices in major cities including Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We provide flexibility within established locations but cannot employ candidates residing in specific locations, including parts of Australia, Canada, and the United States.

Our Commitment

PagerDuty is an equal opportunity employer. We embrace diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy matters to us; by submitting your application, you acknowledge that you have read and understood our Privacy Policy.

For individuals requiring reasonable accommodations in the job application process, please reach out to our accommodation team and we will assist you.