Manager of Dedicated Implementations

About

In this role, you will lead a regional implementation function responsible for delivering high-quality onboarding experiences to enterprise and mid-market customers across EMEA. You will build and manage a team of implementation specialists, ensuring customers realize value quickly and consistently as they begin using a complex, high-impact platform. Operating in a remote-first and fast-moving environment, you will combine strategic leadership with hands-on execution to improve processes, scale delivery, and enhance customer outcomes. This position requires strong cross-functional collaboration with Sales, Product, and Customer Success teams to ensure seamless alignment from pre-sales through implementation. You will also act as a key advocate for customers, shaping how onboarding experiences evolve across the region. It’s an opportunity to define and scale a critical function while directly influencing customer success and product adoption.

Accountabilities

• Lead and develop an EMEA-based team of implementation specialists supporting enterprise and mid-market customers
• Oversee end-to-end customer onboarding projects, ensuring high-quality, timely, and consistent delivery
• Define, scale, and continuously improve implementation processes and regional delivery models
• Collaborate with Sales, Product, and Customer Success teams to scope, plan, and align customer implementations
• Ensure smooth transition from implementation to ongoing customer success and adoption
• Act as a customer advocate, maintaining strong communication and engagement throughout onboarding journeys
• Identify process gaps and drive operational improvements to increase efficiency and scalability
• Support enterprise customers with complex onboarding needs, stakeholder alignment, and change management

Requirements

• Extensive experience in implementation, onboarding, or professional services leadership roles
• Proven track record of managing and scaling high-performing teams in a customer-facing environment
• Strong project and program management skills with the ability to manage complex, multi-stakeholder implementations
• Experience working with enterprise and mid-market customers in SaaS or technology environments
• Strong customer-centric mindset with excellent communication and relationship-building skills
• Ability to operate effectively in ambiguous, fast-paced, and remote-first environments
• Strong analytical and problem-solving skills with a process improvement mindset
• Experience collaborating cross-functionally with Sales, Product, Engineering, and Customer Success teams
• Comfortable working with technical products and learning complex systems quickly
• Data-driven approach to measuring success and improving delivery outcomes
• Strong coaching and leadership skills with a focus on team development

Benefits

• Competitive compensation package aligned with experience and market benchmarks (€90K-€120K / £100K-£120K base range)
• Equity participation in the company’s long-term growth
• Fully remote-first work environment across Europe with flexible location options
• Unlimited PTO with encouraged time off for rest and recovery
• Generous home office and equipment budget to support productivity
• Learning and development budget for training, courses, and conferences
• High-autonomy culture focused on ownership, quality, and continuous improvement
• Supportive and collaborative global team environment