Manager of Process Optimization

About

Transform operational workflows at Manulife as the Manager of Process Optimization in a hybrid setup in Waterloo, Ontario. Lead initiatives to enhance service quality and efficiency.

This pivotal position involves analyzing existing processes, driving automation, and supporting modernization strategies in financial operations. Collaborate cross-functionally and utilize Lean, Six Sigma, and data-driven methods to establish effective controls and consistent practices. The Manager will guide team members in achieving optimal results.

Contribute to financial services modernization by enhancing processes and controls at Manulife.

Responsibilities

• Identify and address process inefficiencies through analysis
• Implement automation and standardization initiatives
• Create comprehensive documentation and SOPs
• Collaborate with analysts and operations leaders
• Measure and report on process effectiveness using KPIs

Requirements

• 5-7+ years of process improvement experience
• Proven track record in leading optimization workstreams
• Deep understanding of financial operations and systems
• Strong skills in data evaluation and analysis
• Leadership experience with cross-functional teams