Manager - OS and Citrix Engineering

About Fiserv

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About Your Role

As a Manager - OS & Citrix Engineering, you will lead a distributed infrastructure engineering organization supporting Windows, Linux, and Citrix platforms. You will be responsible for a team of engineers that provide support for critical enterprise infrastructure which will require technical leadership during major incidents and outages to guide the team through complex situations.

What you'll do:

• Lead, coach, and develop engineers across Windows, Linux, and Citrix disciplines
• Handle complex people situations including performance management, career development, conflict resolution, and personal challenges with empathy and professionalism
• Maintain sufficient technical depth across Windows, Linux, and Citrix platforms and serve as an escalation point for complex technical and operational issues
• Participate in discussions involving architecture, design, troubleshooting, and operational improvement
• Provide leadership during outages, including coordination, decision-making, and stakeholder communication
• Oversee patching, lifecycle management, vulnerability remediation, and incident/problem management
• Execute platform roadmaps and modernization initiatives aligned with enterprise strategy
• Identify opportunities for automation, efficiency improvements, and reduction of technical debt

Experience you'll need to have:

• 7+ years of infrastructure engineering experience at an enterprise level
• 3+ years of managing Windows, Linux, and/or Citrix engineering teams in an enterprise environment
• 3+ years of experience supporting on-call operations and leading incident escalations across a globally distributed team with 24x7 operational responsibilities
• Bachelor's degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

Experience that would be great to have:

• Technical depth sufficient to lead a team of senior engineers
• Prior experience in infrastructure modernization, automation, and collaboration with infrastructure architecture, security, cloud, and SRE teams
• Strong interpersonal and emotional intelligence skills
• Strong written and verbal communication skills

How you'll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech, this role is on-site Monday through Friday
• This role requires acting an escalation point during non-standard and/or overnight hours that includes weekends and holidays
• This role requires use of a computer and audio equipment

Travel:

• Approximately 5% travel off-site or to other office locations is expected

Sponsorship:

• To be considered, you must be a US Citizen due to contractual obligations

Salary Range

$128,000.00 - $216,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.