Manager, Product Management

Overview

Location: 161 Bay Street (93021), Canada, Toronto, Ontario
Role: Manager, Product Management

About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Team

Product Managers are tech‑savvy pioneers, with one eye on what’s new and the other on what’s next. At Capital One Canada we start with the customer in mind and develop cutting‑edge products that serve their needs. We’re all‑in on the cloud and leaders in the adoption of open‑source, RESTful APIs, microservices, and containers. We build our own products and release them with speed and agility.

Product Managers are dedicated problem‑solvers who leverage big data, agile principles, and human insights to re‑imagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.

Examples of Impact

• Provide customers with relevant details about their account, conveniently within the mobile app.
• Give customers the confidence to apply without rejection with Quick Check, our credit card eligibility tool.
• Create new money movement solutions to enable customers to pay their bill quickly and effortlessly.
• Manage and scale data and machine learning platforms across the organization to deliver smart, personalized experiences.
• Create easy digital solutions that help customers address fraud and easily get back to using their card.
• Develop assistance programs to help customers who are struggling with their payments.

Your Responsibilities

As a Product Manager, you’ll be expected to demonstrate proficiency in five key areas:

Human Centered

• You’ll foster an environment where customer‑backed thinking is a part of the team’s DNA
• You’ll leverage your understanding of the end‑to‑end customer experience to ground and build product vision and strategy

Business Focused

• You’ll define key success metrics and measurable outcomes that matter for your domain and prioritize work to achieve those outcomes across multiple teams or problem statements
• You’ll use quantitative data to effectively refine investment decisions and quantify value creation

Technology Driven

• You’ll explore domain‑relevant technology to support discovery and apply learnings to push the boundaries of what you think is possible today
• You’ll foster an active partnership with technology partners to collectively define destination state and go after shared objectives

Integrated Problem Solving

• You’ll work in multiple problem spaces and appropriately prioritize problems on your roadmap to maximize impact
• You’ll work effectively with SMEs to understand materiality of risk, working with them to find solutions that achieve the right product outcomes and mitigate risks appropriately

Transformational Leadership

• You’ll contribute to team culture and our product community to attract, develop and retain top talent

We Want You If You Are

• Intellectually Curious: You ask why, you explore and you're not afraid to blurt out your crazy idea. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Communicator & Influencer: You can communicate complex ideas clearly regardless of your audience. Your team knows their priorities and why they’re doing what they’re doing. You can always rally associates to work with you.
• Do‑er: You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.
• Passionate & Customer Focus: You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
• Learner: You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
• Team Player: You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long‑lasting relationships.

Basic Qualifications

• At least 5+ years of Product Management experience
• Experience creating and delivering customer‑centric, data‑driven product vision and strategy
• A track record of delivering results with significant business and customer impacts

Preferred Qualifications

• Bachelor’s Degree in Business, Finance, Engineering or related field
• Masters in Business Administration (MBA)
• Experience in financial services, technology or operations
• 6+ years of Product Management experience

Working at Capital One

• Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one‑time Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
• Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents.
• Up to $3,000 in mental health coverage and up to $5,000 in tuition subsidies per year—and much more. Capital One is committed to helping you live your best life.