MANAGER, PROODUCT MANAGEMENT

About

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

MANAGER, PROODUCT MANAGEMENT

• Analyzes business systems, processes, and related data to determine how solutions can be engineered to provide new or improved business capabilities and/or processes.
• Acts as a member of a product team responsible for the translation of business terms and processes into technical requirements, specifications, and/or acceptance criteria.
• Functions as a proxy product owner and subject matter expert for their various business domains.
• Core competencies include requirements engineering, requirements elicitation, process modeling, and workshop facilitation.
• Prepares communications and makes presentations on system enhancements and/or alternatives.
• Accountable for the performance and results of a team or multiple teams.
• Coordinates work across the organization to ensure effectiveness.
• Makes decisions about the workforce, including hiring, development, and rewards.
• Directly manages subordinate supervisors or a team of employees who apply conceptual and theoretical expertise.
• Adapts departmental plans and priorities to address resource and operational challenges.
• Provides technical guidance to employees, colleagues, and/or customers.
• Decisions and problem solving are guided by policies, procedures, and department plan; receives guidance from manager.

Strategy Development and Implementation

• Uses financial and market analyses to recommend a strategic position/business strategy; presents rationale to leadership.
• Advises management on strategic issues and proposes recommendations to management, senior leaders, the Board of Directors, etc.
• Displays a deep understanding of the company's environment and goals and provides recommendations that include ROI analyses to facilitate strategic decision-making.

Stakeholder Engagement

• Identifies and manages key business partner relationships.
• Listens to and understands their needs and expectations.
• Maintains open two-way communication and delivers value to business partners.
• Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results.
• Develops trust and influence among key business partners.
• Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed.

Process Improvement

• Identifies the interrelatedness of work activities across teams and recommends improvements to processes to increase effectiveness.
• Removes team barriers to implementing new ideas or approaches by securing the necessary resources or support from senior management.
• Ensures process improvement initiatives focus on measurable results, and helps teams establish measures of success.

Technical Communication/Presentation

• Creatively develops tools, visual aids and other original content to support the understanding/education of complex and technical information (e.g., legal, operational risk, and regulatory data).
• Guides others on the best practices and approaches for creating clear, concise and organized communication materials to convey technical concepts in a user-friendly way.
• Challenges others to bring fresh and creative perspective to differentiating technical communications and ensuring comprehension and ease-of-use for various audiences.

Building a Business Case

• Identifies strategic or high-impact business issues/opportunities and articulates the rationale for initiating a project or change.
• Collaborates with and coaches colleagues in other departments to develop and assess the viability of potential strategies to address business issues/opportunities.
• Develops recommendations and presents the business case for change, including viability of solution, implementation considerations, and an implementation roadmap.

Project Management

• Prioritizes multiple project plans, making final decisions about priorities, timing and resources.
• Keeps abreast of the progress of multiple projects within a program or across the department; coaches project managers to adjust priorities or timelines as needed.
• Monitors resource usage across projects or programs, identifying areas of synergy or redundancy and looking for ways to optimize efficiency.

Core Skills Needed to Excel in This Role

1. Product Strategy & Business Acumen

• Translating enterprise goals into a clear product vision and roadmap.
• Strong understanding of business outcomes: cost-to-serve, deflection, conversion, CX metrics.
• Ability to prioritize ruthlessly using value vs. effort and ROI thinking.
• Comfort communicating tradeoffs to leadership.

2. Technical Fluency (Especially AI / Platforms)

• Working knowledge of AI/ML concepts (LLMs, orchestration, guardrails, hallucinations).
• Platform dependencies, APIs, data flows, and integration risks.
• Ability to partner effectively with engineering without being hands-on.
• Asking the right technical questions to de-risk delivery.

3. Execution & Delivery Excellence

• Strong backlog management and sprint readiness.
• Clear definition of MVP vs. future state.
• Managing cross-team dependencies and unblockers proactively.
• Bias toward action and delivery, not analysis paralysis.

4. Stakeholder & Executive Communication

• Confident communicating with Engineering, Operations, Design and Senior leadership.
• Tailoring the message for the audience (technical vs. executive).
• Strong written communication (one-pagers, exec summaries).

5. Customer & User-Centric Thinking

• Deep empathy for end users (customers, agents, internal teams).
• Uses qualitative + quantitative insights to guide decisions.
• Balances customer needs with operational realities.

6. Ownership & Accountability Mindset

• Acts like an owner, not a coordinator.
• Comfortable making hard calls and standing behind them.
• Takes responsibility for outcomes, not just outputs.

7. Influence Without Authority

• Driving alignment across teams without formal control.
• Navigating conflict constructively.
• Building trust with engineering and partners.

8. Bachelor's degree in product design, technology or related field.

• Must be currently located in the same geographic location as the job or willing to relocate yourself.

Compensation

• Base pay ranges from $135,780/year to $251,580/year.
• Pay is based on factors including market location, knowledge, skills, education/training, and work experience.
• Eligible for annual short-term and/or long-term incentive compensation programs depending on position level.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program

Employee Type

Permanent

Equal Opportunity

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.