Quality Engineer Manager

About Us

We are seeking a hands‑on, data‑driven Quality Engineer Manager to join our Fulfillment Center team. Reporting directly to the Senior Manager, Operations Quality Engineering, you will serve as the oversight lead for facility quality strategy, compliance execution, and cross‑functional performance.

This role manages and provides manager‑level elevation for the FSQA Supervisor, bridging the gap between high‑level quality strategy and daily operations. You will drive continuous improvement projects, establish rigorous standards for supplier compliance and regulatory management, analyze defect data to identify trends, and act as a cultural change agent.

What You’ll Do Daily

Operational Quality & The “Perfect Box” Mission

• Floor Leadership & Supervision:
  • Manage, coach, and mentor the Food Safety & Quality Assurance Supervisor.
  • Spend meaningful time on the warehouse floor auditing picking, packing, shipping, and sanitation processes to ensure adherence to the “Perfect Box” standard.
• Defect & Error Reduction:
  • Lead site investigations into internal errors (picking mistakes, damaged goods) and customer complaints.
  • Utilize advanced metrics to move the facility from reacting to errors to predictive mitigation.
• Inbound Quality Criteria:
  • Partner with Inbound and Inventory Control teams to establish clear acceptance/rejection parameters for incoming items, ensuring fresh produce and shelf‑stable goods meet absolute criteria before going live in the WMS.
• Process Optimization:
  • Formally trigger and lead critical site CAPA and validation activities.
  • Design engineering and workflow solutions to eliminate process bottlenecks and mitigate product shrink.
• Standardization & Documentation:
  • Own the development, review, and deployment of Standard Operating Procedures (SOPs) and Work Instructions.
  • Establish efficient document control management processes using the e‑QMS and supporting repositories.

Transfer of Knowledge

• Act as the subject matter expert in the deployment of SOPs and problem‑solving disciplines.

Change Management

• Act as the project lead for new quality initiatives, test methods, validation activities, ensuring timelines are met, and stakeholders (Operations, Merchandising, Logistics) are aligned.

Data & Statistical Analysis

• Utilize Statistical Process Control (SPC), Pareto charts, and trend data to interpret quality signals.
• Formulate weekly and monthly quality performance roll‑ups and Voice of the Customer (VOC) feedback loops for regional leadership.

Decision Support

• Use data to influence operational decisions—proving when a process change is necessary based on hard evidence.

Food Safety & Compliance

• Compliance Guardian:
  • Maintain strict adherence to GMPs (Good Manufacturing Practices) and sanitation standards within the warehouse.
• Audit Readiness & SQF Champion:
  • Direct the preparation and maintenance of the site's Food Safety and Quality Plans.
  • Serve as a key pillar for third‑party, customer, and regulatory (FDA/USDA/State) audit readiness, driving goals to achieve SQF benchmarking targets.
• Culture of Safety:
  • Ensure that quality never comes at the expense of safety.
  • Champion a culture where food safety is everyone’s responsibility.

Technical & Systems Management

• Electronic QMS & WMS Optimization:
  • Act as the project lead for onboarding electronic Food Safety and Quality Management Systems.
  • Partner with systems engineers to maximize WMS functionality (such as photo documentation and precise lot transaction history tracing).
• Traceability Verification:
  • Supervise mock recall and trace activities executed by the facility supervisor to consistently hit a recovery target rate of 100% within specified regulatory windows.

Who You Are

• A Culture Change Agent:
  • You know that Quality isn’t about policing people; it’s about coaching them.
  • You can influence associates and managers alike to care about the details.
• Analytical:
  • You love Excel, Google Sheets, SQL, or Tableau.
  • You don’t just see numbers; you see the story they tell about our operations.
• Resilient:
  • Fulfillment centers are fast‑paced environments.
  • You can handle shifting priorities and keep a cool head under pressure.
• A Problem Solver:
  • You don’t just put a band‑aid…