Manager, Software Development Engineering - Enterprise Applications

About

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

We are looking for a Manager, Software Development Engineering to lead a team of 4-6 engineers and analysts responsible for the day-to-day support, operations, and administration of HCD's suite of enterprise tools. Reporting to the Lead Director, Software Development Engineering, this manager will serve as a player‑coach - providing hands‑on support alongside their team while owning operational processes, vendor relationships, and service quality for our tooling portfolio.

This is not a purely supervisory role. We need someone who is comfortable rolling up their sleeves to troubleshoot a broken integration, help a user navigate a licensing issue, or dig into a Service Now workflow - while also being the steady leadership presence that keeps their team organized, supported, and growing.

Key Responsibilities

Team Leadership & People Management

• Lead, mentor, and develop a team of 4-6 enterprise application specialists and administrators
• Conduct regular 1:1s, performance reviews, and career development conversations
• Foster a collaborative, service‑oriented team culture with high accountability and strong follow‑through
• Coordinate workloads, manage priorities, and ensure appropriate coverage across all supported platforms

Enterprise Application Operations

• Oversee the support and administration of core enterprise platforms with a primary focus on Google Workspace, Slack, and the broader SaaS tool portfolio; contribute operational support to the Atlassian and Service Now environments as team needs require
• Act as an escalation point for complex issues and serve as a hands‑on contributor when team capacity or technical complexity demands it
• Own the operational health of each platform, including uptime, user access, configuration governance, and integration integrity
• Manage and triage a support and project queue, ensuring timely resolution of tickets and requests across all supported applications

License Management & Vendor Oversight

• Lead quarterly license audits across all enterprise applications, identifying optimization opportunities and ensuring compliance
• Track renewal timelines, coordinate with procurement and finance stakeholders, and maintain accurate license inventories
• Serve as a primary operational contact for SaaS vendors, managing support escalations and relationship touchpoints as needed

Process Improvement & Governance

• Develop and maintain existing standard operating procedures, runbooks, and documentation for all supported tools
• Identify inefficiencies in existing workflows and drive improvements to reduce manual effort and improve reliability
• Ensure consistent adherence to access management, change control, and security policies across the application portfolio
• Collaborate with the Lead Director, Software Development Engineering to communicate status, surface risks, and contribute to planning and roadmap discussions

Required Qualifications

• 3 years of experience in IT operations, enterprise application administration, or a related technical discipline
• Proven ability to manage multiple priorities in a fast‑paced, distributed environment
• Experience supporting SaaS‑based enterprise tools and managing associated operations (onboarding, offboarding, troubleshooting, licensing)
• Strong communication skills with the ability to translate technical topics for non‑technical stakeholders
• Comfort operating as an individual contributor when needed - this role requires a hands‑on mindset

Preferred Qualifications

• 1 year of people management or team lead experience, with demonstrated ability to develop and support direct reports
• Hands‑on administrative experience with Google Workspace and/or Slack is strongly preferred
• Working knowledge of Service Now, Jira / Jira Align, or…