Manager – Systems Engineering

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

The Opportunity

TELUS Digital is seeking a Manager – Systems Engineering to lead the delivery of client-facing engineering engagements across North America, with oversight and collaboration across global delivery teams. This role sits at the front line of execution and client engagement, combining hands-on delivery leadership with a consulting mindset.

As a Manager, you will oversee complex systems engineering initiatives, work directly with clients to translate business needs into enterprise-scale technology solutions, and coordinate with global delivery teams to drive consistent quality and operational excellence. You will play a critical role in delivery success, client satisfaction, and account expansion, while developing high-performing teams across North America and leveraging expertise from global centers.

Key Outcomes

• High-quality delivery of systems engineering programs across North America and in coordination with global delivery teams
• Strong day-to-day client relationships and trusted advisor credibility
• On-time, on-budget execution with measurable business and technical outcomes
• Well-coached, motivated delivery teams leveraging global resources
• Identification of follow-on work and contribution to account growth.

Responsibilities

Client Advisory & Engagement

• Act as the primary delivery lead for assigned client engagements.
• Participate in and help lead client discovery workshops, solution design sessions, and executive briefings.
• Translate business objectives into actionable cross-regional delivery plans aligned to engineering outcomes.
• Communicate delivery progress, risks, and outcomes clearly to client stakeholders.

Delivery Excellence

• Lead end-to-end delivery of systems engineering, integration, application modernization, and managed services initiatives.
• Manage day-to-day execution across global delivery teams, ensuring quality, velocity, and consistency.
• Track delivery KPIs, milestones, risks, and dependencies to ensure predictable outcomes
• Ensure adherence to delivery standards, governance, and risk controls.
• Identify automation, tooling, and process improvement opportunities to improve reliability and cost efficiency.

Commercial Support & Account Growth

• Support sales and account teams through delivery-led solutioning, estimation, and discovery workshops.
• Identify expansion opportunities within existing engagements based on delivery insights.
• Contribute to proposals and client conversations where delivery credibility is critical.

Team Leadership & Development

• Lead and mentor engineers, analysts, and technical leads across engagements.
• Foster a consulting mindset, ownership, structured problem-solving, and client empathy.
• Provide performance feedback, coaching, and career development guidance to both local and distributed teams.

Qualifications

• 7-10 years of experience in technology consulting in systems engineering.
• Exposure to advisory, implementation and support delivery models.
• Strong client-facing skills with the ability to engage confidently with managers, directors and executives.
• Experience working in global or distributed delivery teams.
• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree is a plus.

Technology Expertise

• Enterprise application development and integration across legacy and modern platforms.
• Middleware, ETL, and API-based system integration.
• Familiarity with cloud platforms (AWS, GCP) and DevOps practices to guide modernization, integration, and deployment solutions.
• Familiarity with AI-driven tools supporting the software development lifecycle (e.g., code generation, automated testing, deployment automation, and delivery analytics).
• AI/ML-enabled automation for enterprise systems delivery (preferred) to enhance efficiency and outcomes.
• Awareness of managed services operations, including SLA adherence, monitoring, incident/problem/change management, and operational KPIs.
• Cybersecurity awareness in system design and integration.

Why Join Us

At TELUS Digital, you’ll be part of a team that’s shaping the next generation of telecom systems through innovation, agility, and collaboration. We combine global delivery excellence with a start-up mindset to deliver impactful digital experiences for millions of customers.

Join us to architect the future of connected digital ecosystems

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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Compensation Range

CA$110K - CA$138K