Marketing Operations Specialist

About

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

Summary of Location and Hours

• This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent.
• Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).
• 8am – 5pm, Mon-Fri, EST/CST

Responsibilities

• Collaborate with the sales team to improve sales productivity, including configuring automation workflows, sales sequences, and performance tracking.
• Assist the sales team with tool troubleshooting and insights to drive performance.
• Collaborate with sales and marketing teams to execute integrated processes that align sales and marketing around lead generation and conversion.
• Monitor, analyze, and report on sales and marketing performance.
• Generate regular and ad-hoc reports for stakeholders.
• Maintain pristine CRM data by managing duplicate contact and company records, blocking spam domains from form submissions, and enforcing standards that protect database integrity and email deliverability.
• Regularly audit active workflows to identify errors, stale automations, and broken logic.
• Ensure all automations remain aligned with current business processes, team structure, and referenced assets.
• Manage round robin lead assignment workflows, ensuring rotations stay accurate as team members are added, removed, or change roles.
• Reassign contact and deal ownership as needed to keep lead distribution fair and consistent.
• Set up, configure, and maintain marketing campaigns, including emails, workflows, and automation sequences.
• Implement user segmentation, monitor campaign performance, and build reports and dashboards that demonstrate ROI.
• Provide training and support to sales and marketing teams on HubSpot and related tools.
• Manage coordination, scheduling, and publishing digital content across platforms (blogs, website pages, video uploads, and social media).
• Regularly update and maintain the HubSpot-built website, ensuring all content is up-to-date and functioning correctly.

Qualifications

• Minimum of 3-5 years in sales or marketing operations, preferably in a technology-driven environment working at mid-to-enterprise-sized business.
• Proficiency in setting up marketing automation, creating sales and marketing operations workflows, creating accurate reports, content staging, and CRM database management.
• Advanced HubSpot expertise with the ability to confidently build, troubleshoot, optimize, and manage complex workflows, automations, reporting, lead routing, and CRM processes with minimal oversight.
• Ability to independently work with sales professionals and executives to troubleshoot and address various CRM adoption challenges.
• Experience with Windows, Microsoft Office Suite, WordPress, and graphic design tools.
• Proficiency in reporting, with a flair for presentation and storytelling.

Required Language Skills

• Ability to communicate professionally, in English, both written and orally.
• Ability to write business correspondence and basic process documentation.
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Bonus Points For

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Certified in HubSpot CRM, Marketing Hub, Sales Hub, and other related tools for sales and marketing operations.
• Experience with graphic design (Adobe Photoshop, Adobe InDesign, Canva, or similar preferred).
• Experience working with or for a Managed Service Provider (MSP).
• Exposure to lean/agile operational concepts, or a strong passion for operational excellence/systems thinking mentality.
• Basic front-end website coding experience.

Benefits

• Medical, Dental and Vision coverage for employee and family.
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days).
• Group Term Life and Accidental Death and Dismemberment coverage (company provided).
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided).
• Health Savings Account (HSA) Options / PPO Options.
• Employee Assistance Program.
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays.
• Education Reimbursement Program.
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards.
• Clear Promotion and Advancement Tracks.
• Work with Industry-Leading Talent.

Compensation

The base pay range for this position is expected to be between $70,000 and $80,000 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Work Authorization

We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

This position requires U.S. citizenship due to federal government contract obligations and access to secured information systems.

Workspace Requirements and Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Diversity Commitment

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline

The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 5/20/2026.