Medior Support Engineer

About

I am a Medior Support Engineer at Eshgro. As a Medior Support Engineer, I provide technical support and resolve problems for end-users at our clients. I am the one who answers questions, solves technical problems, and ensures that our customers are always satisfied. Whether it's providing expert advice, implementing new solutions, or ensuring a high level of customer satisfaction - I'm there to keep everything running smoothly!

Eshgro is an ambitious ICT service provider that guides organizations in their digital transformation towards a future-proof, smart workplace in the Cloud. Our service is not just about technology, but about creating value and customer satisfaction. We prioritize security, flexibility, and transparency, and see IT as a means to achieve growth. With a team of over 200 enthusiastic Eshgronauts, we are ready every day from our locations in Almere, Apeldoorn, and Druten to help customers with all their ICT issues.

Our core values:

• Freedom: The freedom to organize your work in your own way, with flexible working hours and the possibility of working from home.
• Trust: An open and transparent work environment where mutual trust is central.
• Responsibility: Responsibility for your projects and tasks, which ensures ownership and involvement.
• Cheerfulness: A positive and pleasant work environment where successes are celebrated and there is room for humor and relaxation.

Responsibilities

• Resolving disruptions within the agreed Service Level Agreements;
• Handling dispatching and follow-up of tickets;
• Checking authorizations regarding the granting of rights;
• Maintaining customer contact, both by phone and email;
• Analyzing customer requests;
• Monitoring the progress of changes and incidents;
• Acting as the first line of support during on-call duty;
• Being responsible for the execution of the entire troubleshooting process.

Qualifications

• Minimum of 1-3 years of experience in a similar IT role
• MBO (vocational education) work and thinking level with a preferred IT education;
• Willingness to obtain Microsoft certifications such as ITIL v4 Foundation, MD100/MD101.

Benefits

At Eshgro, you get the chance to grow and make an impact. In addition to a challenging role, we offer:

• A salary between € 2,700 and € 2,900; based on your experience.
• Flexible working hours and an informal work atmosphere; work when and how it suits you and the team lead best.
• Hybrid working & working from home; enjoy the freedom to choose your workplace. You will also receive a reimbursement for your home working days.
• 25 vacation days and a Diversity & Inclusion day; enough time to relax and be yourself. Exactly 25 days per year based on 40 hours. In addition, a Diversity & Inclusion day to use for a day that means a lot to you. And for this position, also time-off-in-lieu hours that you build up.
• Pension plan; we also think about your future and that of your partner.
• Free lunch; a tasty meal at the office every day, no need to pack your own lunch in the morning.
• Budget for training and certifications; We want you to keep going like a rocket, keep growing and learning.
• A fun drink or outing every quarter; work together, have fun together!
• Travel expenses reimbursement; no worries about your travel costs.

Location

• Almere
• Apeldoorn
• Druten