SI
Member experience ops lead
Sabenza IT & Recruitment
South Africa · On-site Full-time Lead Today
About the role
About
- A leading recruitment agency based in Bellville is looking for a Junior Manager: Call Centre & Aftersales.
- This role is key in ensuring smooth operations and protecting member trust within a high-volume service environment.
Requirements
- The ideal candidate has 3–5 years of experience in Call Centre operations and at least 2 years in a supervisory role.
Responsibilities
- Monitoring operational KPIs
- Managing escalations
- Ensuring SLA adherence while promoting a quality service experience.
Reference
- #J-18808-Ljbffr
Requirements
- 3–5 years of experience in Call Centre operations
- At least 2 years in a supervisory role
Responsibilities
- Monitoring operational KPIs
- Managing escalations
- Ensuring SLA adherence
- Promoting a quality service experience
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