Membership Success Manager (Part-Time)

About WashingtonExec

WashingtonExec is a membership, events, and media company that connects senior leaders across industry and government. Through executive councils, private roundtables, and a media platform, WashingtonExec supports relationship-building, collaboration, and professional visibility across the national capital region.

Position Overview

The Membership Success Manager is responsible for managing relationships with executive members and their companies to ensure they realize consistent value from WashingtonExec’s councils, events, networking, and media offerings. This role serves as the primary post-sale point of contact for assigned members, with a focus on engagement, experience, and renewals.

Key Responsibilities

Member Experience and Engagement

• Manage a portfolio of member organizations and executive seats
• Develop tailored engagement plans aligned to member priorities and interests
• Serve as one of the primary day-to-day contact for member executives and their teams

Relationship Management and Renewals

• Monitor member participation and engagement and address gaps proactively
• Conduct periodic check-ins to review value, outcomes, and upcoming opportunities
• Support renewal conversations and identify opportunities to strengthen long-term relationships

Programming and Coordination

• Coordinate member participation across councils, events, and media opportunities
• Provide member feedback to internal teams to inform programming and content
• Attend and support once or twice a month in-person events in the evenings

Data and Collaboration

• Maintain accurate member records and engagement notes in CRM systems
• Track engagement indicators and report on member activity as needed
• Work closely with sales, events, editorial, and marketing teams to ensure a consistent member experience

Ideal Candidate Profile

• Experience in customer success, account management, membership services, or client relations
• Comfortable engaging senior executives in professional, relationship-driven settings
• Organized, detail-oriented, and capable of managing multiple member relationships
• Familiarity with the government contracting or professional services ecosystem is a plus
• Able to work in person during core daytime hours and attend evening events biweekly

Compensation and Benefits

• Competitive hourly or part-time salary, commensurate with experience
• Paid monthly
• Access to WashingtonExec programs, events, and professional network
• Opportunity for growth as the membership program evolves

Pay: $40.00 - $50.00 per hour

Application Question(s)

• Please provide a link to your LinkedIn profile

Ability to Commute

• Fairfax, VA 22030 (Required)

Work Location

• Hybrid remote in Fairfax, VA 22030