Microsoft Dynamics 365 CRM Functional,

Must Have Technical/Functional Skills:

• 8-10 years of experience working on Microsoft Dynamics CRM.
• Microsoft Dynamics 365 CRM Sales process knowledge is required.
• Hands-on experience with Dynamics CRM workflow, JavaScript, Plugin.
• Microsoft power automate experience is most required.
• Worked on Out-of-Box features like Business rules, Business Process flows and Synchronous Workflows.
• Designed and customized MS Dynamics 365 forms and ribbons.
• Customized MS Dynamics 365 form on Load, On Save status changes events with JavaScript and Jquery.
• Created and developed MS Dynamics 365 custom web pages to plug into out-of-the-box MS CRM solution using HTML.
• Created several plug-ins and workflows for enhancing the system and maintain data integrity.
• Worked on HTML, CSS and XML.
• Experienced in creating CRM sitemap and reasonable to handle deployments to the next environment using Azure Devops and Solution/Data Exports and Imports.
• Microsoft Dynamics 365 CRM Sales process knowledge is required.
• Perform analysis, design and implementation of CRM components.
• Perform Deployment from lower environment to higher.
• Analyzing the defects and their impact, proposing workaround solutions for issues.
• Excellent communication skills.
• Excellent analytical skills.
• Application Support and Development experience.

Roles & Responsibilities:

• Responsible for incident fix and analysis.
• Impact analyzation and RCA.
• Escalates problems as necessary and provides timely status until resolved.
• Monitor and respond, troubleshoot and resolve problems.
• Escalate to subject matter experts when required, utilizing established guide.
• Attend daily and weekly meetings with Offshore and other stakeholders.
• Perform other duties as assigned.