Digital Account Manager

About the role:

We are looking for a mid-level Digital Account Manager to join our client success team. The candidate will need to be within traveling distance to Durbanville. You’ll manage client relationships, oversee projects and ensure high-quality, profitable campaigns that align with client goals. This role requires strong strategic thinking, multitasking and communication skills to optimise agency-client collaboration.

Key Responsibilities:

• Act as the primary client contact, fostering strong relationships and ensuring project success.
• Oversee account management, campaign execution and project timelines within budget.
• Provide strategic input, quality control, and design analysis for client projects/campaigns.
• Work with internal teams to ensure seamless project delivery.
• Identify opportunities for upselling and cross-selling to existing clients.
• Maintain high customer service standards and stay updated on market trends.
• Manage financials, ensuring invoices, POs, and reconciliations are completed timely.
• Guide and support junior team members while maintaining a collaborative work environment.

Requirements:

• 3-5 years of experience in an agency account management or client service role.
• Strong knowledge of digital marketing (Performance marketing, SEO, Development, creative) and campaign execution.
• Excellent communication, presentation, leadership and problem-solving skills.
• Strategic thinker with a hands-on, problem-solving approach.
• South African citizens with their own reliable transport.
• Ability to work under pressure and meet deadlines.
• Familiarity with ClickUp and the GSuite is a plus.

KPIs and Deliverables:

• Ensure quality control and timely approvals for all client work.
• Maintain client satisfaction, clear communication, and proactive issue resolution.
• Submit reports, contact reports, and financials accurately and on time.

Why Rogerwilco?

Our Company Perks:

• Employee recognition and spot bonus initiative.
• Access to mental health support services.
• Commission opportunities for generating new business leads.
• Hybrid work model.
• On-the-job training and skills development, with potential opportunities to upskill at leading South African tertiary institutions.
• A vibrant workplace culture supported by our dedicated People & Culture Team, who host monthly social events and lead engaging wellness initiatives.
• Birthday day off to celebrate your special day.
• South African office located in the heart of Durbanville, within walking distance of restaurants, shops, and great bars for after-work drinks.
• Fully stocked bar and an exceptional coffee machine available in the office.
• Breakfast options available to start your day right.
• Paid Volunteer time.

All you need to bring is your a-game! Ready to make your mark? We'd love to see what you've got!

Send us your CV and tell us why you're the perfect fit for Rogerwilco!

Rogerwilco is a certified B Corporation. Rogerwilco is an equal opportunities employer with a commitment to diversity, equity, and inclusion.