Mid-Level Collections Analyst

Pineapple Tech Pty Ltd is a dynamic and innovative short-term insurance company that leverages technology to provide exceptional insurance solutions to our customers. We believe in making insurance simple, transparent, and accessible to all.

Pineapple is growing and looking for a Mid-Level Collections Analyst to drive our strategic priorities of operational excellence, customer centricity, and sustainable profitability! In this impactful role, you will deliver accurate, timely management information (MI) to support critical decision-making across Collections, Finance, and operations. By combining data analysis, financial understanding, and advanced reporting/visualization, you will translate complex datasets into actionable insights, maintain trusted reports and dashboards, and reduce manual effort through automation.

Key Objectives and Responsibilities

General duties and responsibilities of a Mid-Level Collections Analyst at Pineapple include, but are not limited to:

Collections MI Reporting & Analysis

• Produce daily, weekly, and monthly Collections MI reports across key insurance metrics (e.g. Collection success, Mandate Numbers, etc.).
• Design, maintain, and enhance Collections MI dashboards and scorecards for executives and operational stakeholders.
• Perform trend, variance, and performance analysis against budgets, forecasts, and prior periods.
• Support ad‐hoc analysis requests from finance, actuarial, underwriting, and operations teams.

Technical & Data Responsibilities

Extract, transform, and validate data from multiple sources, including:

• Policy administration systems
• Finance and general ledger systems
• Data warehouses and SQL databases
• Build and maintain SQL queries, data models, and automated data pipelines to improve reporting efficiency.
• Ensure data accuracy, reconciliation, and integrity, aligning MI outputs with finance and Collection figures.
• Assist with data quality controls, cleansing, and documentation.

Data Visualization & Storytelling

• Develop clear, intuitive, and visually compelling dashboards using tools such as Power BI, Tableau, or similar.
• Translate financial and operational data into business‐friendly insights and commentary.
• Present findings to non‐technical stakeholders, highlighting risks, opportunities, and drivers of performance.

Finance & Insurance Support

• Support monthly financial and MI cycles, including reconciliation to financial results.
• Partner with finance teams on budgeting, forecasting, and performance tracking.
• Assist with regulatory, audit, or internal reporting requirements where required.

Stakeholder Engagement

• Work closely with underwriting, claims, finance, actuarial, and IT teams to understand reporting needs.
• Act as a trusted MI partner, providing insights that drive operational and financial improvements.
• Contribute to MI process improvements and best‐practice reporting standards.

Required Education & Experience

• 3 - 6 years of experience in an MI, data analyst, or reporting role.
• Proven experience within short‐term insurance or financial services.
• Demonstrated track record of producing executive‐level MI and dashboards.

Preferred Education & Experience

• Degree or diploma in: Finance or Data Science or Information Systems.
• Professional exposure or coursework related to insurance, finance, or analytics is highly advantageous.

Technical Competencies

• SQL (intermediate to advanced): querying, joins, CTEs, performance optimization.
• Data visualization tools: Power BI (preferred), Tableau, or similar.
• Advanced Excel: Power Query, Power Pivot, pivot tables, complex formulas.
• Experience working with large, complex datasets and relational databases.
• Solid understanding of ETL concepts and data modeling.
• Financial and MI reporting experience in a short‐term insurance environment.

Generic Competencies

• Problem-Solving & Decision-Making: Diagnoses operational issues and implements practical, compliant solutions.
• Stakeholder Management: Engages effectively with Sales, Retentions, Key Accounts, and Finance.
• Communication & Influence: Communicates clearly with team members and senior stakeholders.
• Execution Discipline: Ensures plans are translated into consistent operational outcomes.
• Accuracy and consistency
• Timeliness of delivery

Additional Requirements & Personal Attributes

• Strong understanding of insurance financial concepts and KPIs.
• Experience reconciling MI data to financial statements or management accounts.
• Familiarity with underwriting and claims data structures.
• Ability to interpret financial results and explain performance drivers.
• Strong analytical and problem‐solving skills.
• Excellent attention to detail and data accuracy.
• Ability to manage multiple deadlines in a reporting‐driven environment.
• Strong communication skills with both technical and non‐technical audiences.
• Proactive mindset with a focus on continuous improvement.
• Commercially aware with a solid understanding of business drivers.
• Ethical, trustworthy, and governance-minded.

As a leader at Pineapple, the Mid-Level Collections Analyst is expected to model and uphold the below value, among others, in every aspect of their work and interactions with business stakeholders:

• Customer Obsession: Approach every account with empathy and respect, focusing on solutions that protect both the customer relationship and the business.
• Transparency: Communicate clearly, honestly, and fairly, ensuring both team members and customers fully understand financial options and account statuses.
• Innovation: Look for efficient ways to improve workflows, optimize portfolio performance, and simplify the repayment process.
• Accountability: Take ownership of team targets, compliance standards, and performance outcomes, driving a culture of continuous learning.
• Collaboration: Partner effectively across departments to share insights, streamline processes, and support overall business goals.
• Integrity: Maintain the highest ethical and regulatory standards in all financial interactions, always doing the right thing.

If you meet the requirements and are interested in the role, please click on the link below to submit your CV. https://pineapple1.recruitee.com/o/mid-level-collections-analyst.

The closing date for applications is Thursday, 28 May 2026.

Pineapple Tech PTY LTD is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds and experiences.