Customer Success Manager

About Us

We are a growing tech company looking for a passionate Customer Success Manager to join our team in Lyon. You will be instrumental in ensuring our clients achieve their desired outcomes while using our products and services.

Responsibilities

• Develop and maintain strong relationships with clients.
• Understand client needs and provide tailored solutions.
• Drive product adoption and ensure client satisfaction.
• Monitor client health and proactively address potential issues.
• Collaborate with sales and product teams to improve client experience.

Qualifications

• Proven experience in customer success, account management, or a similar client-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to manage multiple client accounts simultaneously.
• Familiarity with CRM software.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• 3-5 years of relevant experience.

What We Offer

• Competitive salary and benefits package.
• Health insurance.
• Paid time off.
• Opportunities for professional development and career growth.
• A dynamic and collaborative work environment.

Location

This position is based in our Lyon office.