Mobile Phone Repair Technician

Required Skills & Competencies

• Strong knowledge of smartphone hardware and software (Android & iOS).
• Ability to use repair tools and diagnostic equipment.
• Problem-solving and analytical skills.
• Attention to detail and precision.
• Good communication and customer service skills.
• Time management and ability to work under pressure.

Educational Requirements

• High school diploma or equivalent.
• Technical certification in mobile device repair (preferred but not always required).
• Relevant training in electronics or IT is advantageous.

Key Responsibilities

• Diagnose hardware and software faults in mobile devices
• Repair or replace components such as screens, batteries, charging ports, cameras, and buttons
• Perform software troubleshooting, updates, and installations
• Conduct water damage assessments and repairs
• Test devices after repairs to ensure full functionality
• Maintain accurate records of repairs, parts used, and customer details
• Provide customers with repair quotes and timelines
• Advise customers on device care and maintenance
• Manage inventory of spare parts and tools
• Ensure compliance with safety and quality standards