Multilingual AI Content Expert

About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your Mission

Contribute to the evolution of global communication at BlaBlaCar. You will support the LLM Translation Quality Project, building a scalable, language-agnostic engine that automates and elevates our content across 20+ languages. From defining AI translation quality standards to auditing LLM output, you will bridge the gap between customer-centric content and AI automation, ensuring our support platform is both technologically advanced and human-centric.

Your responsibilities

• LLM Translation Quality Project: Contribute to the design, build and implementation of a language agnostic LLM process, including translation quality reviews and content reorganisation.
• Content creation and localisation: Research and produce core content for support channels and manage localisation into 20 languages using AI-driven workflows.
• End-to-End content projects: Lead the entire content project lifecycle, from initial conception to stakeholder implementation.
• AI: Co-develop prompts and AI agents for our tools. Track key metrics to measure the impact of AI and ensure continuous model improvement.

Required Qualifications:

• Exceptional written and verbal communication skills in English.
• Proven experience managing content across multiple languages and markets.
• A strong understanding of and hands-on experience with AI tools, with a genuine curiosity for building and testing new AI agents.
• Adaptable and resourceful, with the proven ability to learn and master new software and tools quickly.
• A strong sense of ownership and the ability to prioritise tasks effectively to meet business goals.
• Highly organised, structured, and detail-oriented in your approach to content and project management.

Preferred Qualifications:

• A background in translation, linguistics, or similar.
• French language skills are a plus.
• Previous experience writing content for a customer service or community support audience.

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.