National Account Project Manager

About

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. In 2024, we were awarded the Gallup Exceptional Workplace Award, recognizing the most engaged workplace cultures in the world.

Stanley Access Technologies, a division of Allegion, is an industry leader in manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business.

National Account Project Manager

The National Account Project Manager is a fast-paced, multi-tasking role responsible for end-to-end management of national account projects (approximately 450-550 projects per PM). You will be the day-to-day face of Allegion to assigned customers, responsible for entering and managing orders in D365, coordinating with internal teams (Credit, Contracts, Factory/Release, Billing), tracking and driving shipments and installations, and escalating issues proactively to keep projects on schedule.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status.

This position offers a flexible remote work arrangement, with occasional on-site visits as needed. The company reserves the right to change the remote schedule as needed.

What You Will Do

• Manage 450-550 national account projects from order intake through final installation and closeout.
• Read and interpret architectural drawings and specifications to identify required products and ensure compliance with project requirements.
• Enter and maintain orders in D365 (Dynamics 365), including release of orders to the factory and ordering Class 2 parts for distributor orders.
• Coordinate with Credit to resolve credit holds and ensure timely order processing.
• Serve as the primary point of contact for customers - provide status updates, gather installation dates, and respond to questions.
• Collaborate with internal branch offices to drive seamless project execution by delivering complete project files, detailed documentation, and clear installation instructions.
• Track each project's status in a centralized tracker; maintain accurate, up-to-date project information (order status, ship dates, install dates, issues, next steps).
• Proactively follow projects to ensure on-time shipment and installation; if a shipment or install does not occur, gather required information and take corrective actions to get the project back on track.
• Work with the Contracts team to obtain signed agreements and with Billing to ensure accurate and timely invoicing.
• Escalate issues promptly and appropriately using Microsoft Teams and phone calls rather than relying solely on email.
• Communicate cross-functionally with Factory, Operations, Distribution, and Service teams to resolve delays or quality issues.
• Provide regular reporting to account leadership on project health, risks, and recovery actions.
• Maintain documentation and audit trails for project decisions, changes, and approvals.
• Support continuous improvement by identifying process gaps and contributing ideas to increase efficiency and on-time performance.
• Travel: less than 10%
• Preference for candidate to be in Eastern or Central Standard Time.

What You Need to Succeed

• 2-3+ years of project management or account management experience in manufacturing, distribution, or construction-related fields; experience with Auto doors/access controls or related products is a strong plus.
• Proficiency with Microsoft Dynamics 365 (D365) or similar ERP systems.
• Strong working knowledge of Microsoft Teams, Outlook, and Excel.
• Demonstrated ability to manage a high volume of concurrent projects (400+).
• Excellent customer-facing skills and the ability to build credibility and trust with national accounts.
• Strong problem-solving skills and attention to detail.
• Proven ability to escalate effectively and drive cross-functional resolution.
• Comfortable working in a fast-paced environment and adapting to changing priorities.

Core Competencies for Success

• Organization and time management - capably prioritize and manage many simultaneous tasks.
• Communication - clear, concise, and proactive verbal and written communication.
• Accountability - owns issues, follows through to resolution, and takes responsibility for outcomes.
• Customer focus - acts as a reliable, responsive contact for customers and internal stakeholders.
• Team collaboration - works across teams to remove barriers and deliver results.

Why Work for Us?

• Opportunity to make an impact in a global company.
• Investment in professional development.
• Culture promoting work-life balance with generous paid time off.
• Award-winning company recognized for employee engagement and development.

What You'll Get from Us

• Health, dental and vision insurance coverage.
• Unlimited Paid Time Off.
• 401K plan with 6% company match and no vesting period.
• Health Savings Accounts.
• Flexible Spending Accounts.
• Short-Term and Long-Term Disability Insurance.
• Life Insurance with option to purchase supplemental coverage.
• Tuition Reimbursement.
• Voluntary Wellness Program with monetary rewards.
• Employee Discounts.
• Community involvement opportunities.
• CliftonStrengths assessment and coaching.

Equal Opportunity

Allegion is committed to building and maintaining a diverse and inclusive workplace and provides accommodations for persons with disabilities.