National Projects Manager (Store Operations)

Introduction

The primary objective of this role is to strategically plan, lead, and coordinate the execution of projects and initiatives related to store and pharmacy operations. These efforts are focused on enhancing operational efficiency, improving performance, and optimizing the Clicks store estate in alignment with business priorities and strategic objectives. This position is based at the Head Office in Cape Town.

Job Objectives: • To plan and deliver store operations projects and initiatives that align with business priorities and directly support the optimisation and long‑term business performance. • To deliver cost‑saving and operational‑efficiency improvements that enhance store performance and elevate the quality of customer and patient care. • To complete projects and initiatives within approved budgets, timelines, and quality standards. • To drive consistent delivery of store operations projects by overseeing regional Project Managers and monitoring project performance against budget, compliance, operational standards, and quality metrics. • To optimise financial, human, and operational resources in order to deliver key store and pharmacy initiatives that enhance operational efficiency and support business objectives. • To use project management tools and systems to track, monitor, and measure project progress, performance, and risks in order to improve visibility, strengthen governance, and support data‑driven decision making. • To provide accurate, standardised, and timely reporting that supports decision making, improves transparency, and drives consistent project execution across stores. • To enable seamless execution of store operations projects through strong strategic relationships with internal stakeholders, contractors, service providers and regulatory stakeholders. • To support long‑term operational excellence by integrating store operations projects with broader business strategies and future store estate requirements.

Education and Experience Requirements: • Bachelor’s degree in business administration, Project Management or related field • Project Management Certification, such as PMP, PRINCE2 Practitioner, AgilePM, or equivalent. • 8 years experience managing or coordinating projects across multiple sites, regions, or geographies. • 3-5 years retail experience, with understanding of service delivery, operational challenges and performance drivers. • 5 years experience leading or supporting projects from initiation to close out, including scheduling, budgeting, risk management, and reporting. • 3 - 5-years experience working with service providers and external partners in delivering operational or technical work. • 3 - 5 experience working with operational budgets, cost tracking, financial controls, or cost saving initiatives.

Job Knowledge and Skills Required: • Strategic thinking. • Analytical skills. • Attention to detail. • Project management • Budgeting and cost management. • Communication skills. • Negotiation skills. • Stakeholder management. • Planning • Problem solving • Performance management. • Interpersonal Skills • Analytical Skills • Decision-Making Skills

Essential Competencies: • Deciding and Initiating Action • Leading and Supervising • Adhering to Principles and Values • Persuading and Influencing • Presenting and Communicating Information • Analysing • Formulating Strategies and Concepts • Planning and Organising • Delivering Results and Meeting Customer Expectations • Coping with Pressures and Setbacks • Entrepreneurial and Commercial Thinking