Network Engineer level2 (Backfill)

Roles & Responsibilities – Level 2 Network Engineer (Backfill)

• Provide L2 support for LAN / WAN / WLAN network environments
• Configure, monitor, and maintain switches, routers, firewalls, and access points
• Troubleshoot network incidents related to connectivity, routing, switching, VPN, and performance issues
• Perform configuration changes, firmware upgrades, and patch management on network devices
• Support DHCP, DNS, VLAN, TCP/IP, and wireless network services
• Monitor network performance, bandwidth, and availability using monitoring tools
• Handle incident, request, and change management tickets within SLA timelines
• Coordinate with OEM vendors for hardware replacement, RMA, and advanced troubleshooting
• Support site network setups, rack installations, and cabling activities
• Configure and maintain network security policies on firewalls and VPN devices
• Assist in implementation of new network projects, migrations, and upgrades
• Provide remote support for branch offices and onsite engineers during network tasks
• Maintain network documentation, diagrams, IP address records, and asset inventory
• Support conference room AV / network connectivity issues when required
• Work closely with users, stakeholders, and cross-functional IT teams
• Participate in after-hours maintenance windows and emergency support when required
• Document incidents, root cause analysis, and resolutions for future reference

Good to Have Skills

• Strong troubleshooting knowledge of Layer 1 / Layer 2 / Layer 3 networking
• Hands & Feet support for routers, switches, firewalls, and servers
• Experience with Cisco / Aruba / Juniper / Fortinet / HP devices
• Knowledge of routing protocols (OSPF, BGP, EIGRP)
• VLAN creation, trunking, STP, port security configuration
• Wireless controller and access point support
• Rack mounting, stacking, labeling, and patch panel management
• Console access, device reboot, cable / SFP insertion & replacement
• Basic server/network monitoring tools experience
• ITIL / Ticketing tools knowledge (ServiceNow, Jira, Remedy)
• Data Center support experience (Compute, Storage, Network)
• Strong communication and stakeholder management skills