Network Engineer

Role Description

This resource provides technical leadership and operational oversight for Level 1 NOC services.

Key Activities/Responsibilities:

• Lead and mentor Level 1 engineers
• Oversee daily ticket operations and escalations
• Ensure compliance with SLAs, SLOs, and SOPs
• Provide technical guidance during complex incidents
• Act as escalation and management interface
• Deliver operational reporting and quarterly reviews

Qualifications:

• Senior-level experience in network and telecom operations
• Strong understanding of NOC and ITIL-aligned processes
• Experience with enterprise ITSM platforms (BMC Helix preferred)
• Proven leadership and customer communication skills

What we offer:

• Competitive compensation and benefits including health, dental, vision, STD, LTD, voluntary life insurance and more!
• Great work/life balance!

Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status. A 7-year background check is required.