NG911 Military CAD Technical Project Manager

Position Description & Qualifications

NG911 Military CAD Technical Project Manager, VA Beach, VA

Be the Force Behind the Future of Emergency Communications.

Ready to make an impact that matters? Join a team at the forefront of modernizing emergency communications for the Department of Defense. Work with cutting‑edge technologies—Next Gen 911, CAD, LMR, First Responder Broadband, and enterprise‑scale alert systems—to keep first responders connected and communities safe. You’ll play a key role in integrating these capabilities into the Unified Network, enabling secure, coordinated incident response across U.S. installations worldwide.

Your expertise can save lives. Your ideas will shape the future. Don’t wait—apply today and lead the change!

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Customer and Mission

We’re modernizing emergency communications for the Department of Defense—bringing innovation to systems that protect lives. You’ll work with advanced technologies like Next Gen 911, CAD, LMR, First Responder Broadband, and mass notification platforms to ensure first responders stay connected when it matters most. By integrating these capabilities into the Unified Network, you’ll help deliver secure, reliable, and coordinated incident response across U.S. installations worldwide.

Your work matters. Your ideas drive innovation. Your mission starts here.

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Responsibilities (In this role, you will)

• Own the schedule: Build and manage project timelines to keep deployments on track.
• Drive success: Ensure requirements are met and maintain clear documentation.
• Lead coordination: Partner with stakeholders for site surveys, installations, training, and logistics.
• Solve challenges: Identify risks early, troubleshoot issues, and keep projects moving forward.
• Engineer excellence: Apply best practices and contribute to system design and documentation.
• Inspire teams: Provide oversight, mentor staff, and support hiring and development.
• Other duties may be assigned; this position usually reports to a Program Manager.

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Required Qualifications (To be successful in this role, you will have)

Domain‑Specific Technical Knowledge (3–5 years)

• NG911 is not a standard IT rollout; it involves mission‑critical life‑safety systems.
• ESInet Infrastructure: Understanding the Emergency Services IP Network (ESInet), the high‑speed backbone for NG911.
• Standards & Protocols: Familiarity with NENA i3 standards for call routing and protocols like SIP, VoIP, and TCP/IP.
• Public Safety Systems: Experience integrating NG911 with existing Computer‑Aided Dispatch (CAD), Land Mobile Radio (LMR), and call‑handling hardware.
• GIS Workflows: Knowledge of Geographic Information Systems (GIS) for location‑based call routing and advanced geolocation.

Core IT Project Management Skills (3 years)

• Lifecycle Management (SDLC): Overseeing the project from requirements gathering through testing, configuration, and implementation.
• Agile & Waterfall Proficiency: Ability to use methodologies like Agile for software components and Waterfall for physical infrastructure deployments.
• Cybersecurity & Compliance: Knowledge of CJIS Security Awareness and data security standards to protect sensitive emergency data.
• Procurement & Vendor Management: Managing the acquisition of hardware and services through government RFP processes.
• Stakeholder Coordination: Acting as a liaison between PSAPs (Public Safety Answering Points), law enforcement, government officials, and technical vendors.
• Change Management: Guiding dispatchers and staff through the transition from legacy systems to multimedia data handling (text, video, and images).
• Risk Mitigation: Identifying technical roadblocks early—such as integration failures or network congestion—to ensure “always‑on” reliability.

Additional Experience (5 years)

• Five (5) years of working experience as a Project Manager in a technical or deployment environment/Defense Contractor.

Education & General Skills

• High School Diploma/GED; associate degree is preferred.
• Strong organizational and communication skills.
• Ability to coordinate multiple stakeholders and timelines.
• Financial Management Experience: Support program financials by contributing to budget planning, tracking expenditures for modernization activities, and ensuring contract‑compliant, audit‑ready documentation across all deployment and sustainment efforts; CostPoint knowledge.

Travel & Clearance

• Up to 50% travel; remote telework opportunities based on customer requirements and ability to provide onsite support for a minimum of 3 days per week. Onsite days in Virginia Beach, VA office may increase to up to 5 days per week. Exact days must be coordinated with the customer and approved by your Serco Manager.
• Active Secret clearance (or ability to obtain) which requires U.S. Citizenship and a successful background check including fingerprint checks and drug screenings.

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Additional Desired Experience and Skills

• Experience with Next Gen 911 (NG911), Computer‑Aided Dispatch (CAD), Land Mobile Radio (LMR), or similar emergency communication systems.
• Familiarity with network integration and Unified Network/Common Transport Layer concepts.
• Knowledge of systems engineering principles, including design reviews and solution documentation.
• Background in risk management, troubleshooting hardware/software deployments, and quality control processes.
• Experience with technical team leadership, including mentoring and performance management.
• Certified Internet Systems Security Professional (CISSP).
• Cisco Certified Network Professional (CCNP) or equivalent professional networking certification.
• Project Management Professional (PMP) is highly preferred.
• Emergency Number Professional (ENP) from NENA.
• Technical/Network: CCNA/CCNP (Cisco) or CISSP for network and security focus.
• Current Top Secret clearance preferred.

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Military Veterans and Spouses

• Military Veterans and Spouses are encouraged to apply!
• Former Military, Army/Air Force experience is preferred.

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Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients.

Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

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Pay Transparency

Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good‑faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities.

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Benefits

Comprehensible benefits for full‑time employees (part‑time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits, please visit: https://careers.serco‑na.com/us/en/about‑us.

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Application & Compliance

• The contract is scheduled to be awarded early this year; this position is not currently funded/active. Should Serco be awarded the contract and you meet the qualifications, you will be considered in the selection process.
• Apply now to meet your future mission and teammates.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency and Benefits details are provided above.

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Additional Information

• To review Serco benefits: https://careers.serco‑na.com/us/en/what‑we‑offer.
• If you require an accommodation with the application process, email careers@serco‑na.com or call the HR Service Desk at 800‑628‑6458, option 1.
• Candidates may be asked to present proof of identity during the selection process (government‑issued photo I.D. matching the application information). Serco will not retain or store this information.
• Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco.
• For vendor inquiries, email Agencies@serco‑na.com.

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Apply through Serco’s external (or internal) career site. The application window is open for up to 60 days; we encourage prompt applications as the position may close earlier if filled or if application volume exceeds expectations.

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