Specialist Product Engineer (OCR Platform & GenAI Engineer)

About

We are seeking a AWS Software Engineer to build, integrate, and operate GenAI services within our OCR and Intelligent Document Processing (IDP) platform.

This role is responsible for developing LLMdriven services that plug into the OCR ecosystem, as well as run and operational support of the existing OCR platform, including Tungsten Automation.

The role combines software engineering, cloud engineering, and production support, with a strong focus on building scalable, enterprisegrade solutions.

Responsibilities

• Own the run and operational support of the OCR platform, including Tungsten Automation
• Provide production support, including incident management, root cause analysis, and performance optimisation
• Manage platform upgrades, configuration, and integrations
• Define and maintain runbooks, support processes, and operational documentation
• Partner with infrastructure, security, and platform teams to ensure platform stability and availability

Background and experience required

GenAI & OCR Platform Development

• Design and build GenAIpowered services and APIs that integrate with the OCR / IDP platform
• Run & Support existing Tungsten Automation platform
• Develop LLMbased capabilities for document extraction, validation, classification, summarization, and decisioning as standalone services or within the Tungsten Automation platform.
• Integrate GenAI services into existing OCR workflows and systems
• Build secure, scalable, and productionready solutions aligned to enterprise standards

AWS Engineering

• Design, build, and deploy services in an AWSnative environment
• Work with services such as EC2, ECS/EKS, Lambda, Step Functions, S3, IAM
• Implement CI/CD pipelines and infrastructureascode
• Ensuring solutions meet security, resilience, and compliance requirements

Must-have Skills (Mandatory Skills)

• Strong software engineering background 5+ years
• Proven experience building and operating systems on AWS 5+ years
• Experience with APIbased architecture and service integration for 5+ years
• Experience with OCR / IDP platforms (vendor or custom) 3+ years

Years of experience required per skill

• Experience supporting enterprise production systems 3+ years
• AWS Engineering / Dev Ops / IAC 3+ years
• RPA / OCR Platform Development 3+ years

Beneficial Skills (Desired Skills)

• Experience with Tungsten Automation or similar OCR platforms
• Experience with LLMs and GenAI systems in production environments
• Experience working in regulated, enterprise environments