OMS Support SRE

Job Description

Must Have Skills:

• Sterling OMS
• Support Process with related tools like service now, Jira, splunk, dynatrace etc.
• Continuous improvement in support processes
• Stakeholder communication
• Debugging & mitigation skills
• IBM OMS: Site Reliability Engineering

Technology Stack:

• Java, spring boot, IBM Sterling OMS, python, DB2, and MySQL
• Infrastructure: Windows, Red Hat Enterprise Linux

Sustain Role:

Work Expected:

• Resolve production issues quickly within defined SLA.
• Create and improve observability and alerts for end-to-end systems.
• Support business for BAU and sale events.
• Prepare system for peak sale events.
• Automate manual processes to reduce toil and speedup incident resolution.
• Build utility to support BAU business needs (create orders with curl/jmeter script etc., order status update, fulfilment update, tlog validation etc.) and end to end system validation for functionality and data accuracy.

Capability Needed:

• Debugging skill to debug the issue across internal platform java, spring boot, OMS and external system integrations like Yantriks, Listrak, payment systems etc.
• Analytical skills to understand the problem and identify solution across the system in all environments.
• Comfortable working on monitoring tools like splunk, dyntatrace, solarwinds, Grafana etc. to analyze issues.
• Handson in writing queries on SQL (DB2, my Sql) and no-sql database (firestore, big query)
• Learning mindset to learn new tool/technologies and fix issues across the systems.
• Retail domain supply chain and fulfilment knowledge to understand end to end system
• Monitor system during performance test, identify the issues and propose the fixes
• Quick in building utility (Java, python, shell script) to perform operational tasks and automate BAU work as per business needs.
• System infrastructure optimization.

Incident Management and Stakeholder Engagement:

• Hands on experience and expertise with JIRA and ServiceNow.
• Understand daily operational challenge faced by client, resolve them, and come up with strategic solution for continuous improvement.
• Daily connect with Client (manager level)
• Weekly review meeting with client partner (manager/director level)
• Weekly review meeting with client leadership (VP/CIO level)
• Peak readiness plan, execution, and daily, weekly reporting to client leadership.
• Partnership engagement with all 3rd party services on behalf of client
• Drive incident bridge with client and other internal/external stakeholder to resolve issue