On-Site Engineer (OSE)

About Inpeco

Inpeco is a global leader in clinical laboratory automation, where we create innovative robotic solutions to manage biological samples. Our systems reduce the potential for human error, limit contamination risks, and guarantee full sample traceability. Our solutions support more than 2,700 clinical laboratories worldwide.

The Inpeco Group is headquartered in Novazzano (Switzerland), with a manufacturing plant in Val della Torre (Turin), a dedicated Innovative Projects site in Pula (Sardinia), an office in Verona, and five international hubs in Brussels (Belgium), the United States, Germany, France, and Spain.

Join the world of Inpeco and come innovate with us.

Position

We are seeking 2 On-Site Engineer (OSE) to serve as the key technical referent for a customer in Holyoke, MA. In this role, you will be responsible for, but not limited to daily onsite support, product maintenance (preventive and corrective), Salesforce ticketing management, hardware upgrades, add-on installations, and customer training. The OSE will also provide technical hotline phone support from home when not onsite and manage spare parts stock (onsite and offsite), ensuring optimal inventory levels and rapid part deployment.

You will bridge the gap between technical engineering and customer laboratory operations to ensure the seamless functionality of our automation solutions.

To succeed in this role, you should have strong mechanical, electrical/electronic, and pneumatic skills, hands-on troubleshooting, precision measurement, and more creative problem-solving, and the ability to work effectively under pressure.

This is a site-based position located in the Holyoke (MA) area, and you must reside within a 30-minute driving distance.

Shifts (2 OSE)

• Evening/night shift
• Night/morning shift

Key Responsibilities

• Technical Support: Provide daily onsite support, including preventive and corrective maintenance of products.
• Troubleshooting: Apply structured troubleshooting across mechanical (alignment, bearings), electronic (schematics, sensors), and pneumatic (valves, leak checks) domains.
• System Integration: Manage hardware upgrades, add-on installations, and execute firmware updates.
• Ticketing & Inventory: Manage Salesforce ticketing and maintain optimal spare parts stock levels (onsite and offsite).
• Customer Interaction: Interact professionally with laboratory personnel, informing managers of system needs and repair timelines.
• Remote Support: Provide Technical Hotline phone support from home when not required onsite.
• Stakeholders: Internal (R&D, IT, Team Leader); External (Lab Managers, ICT, Technicians).

Requirements

We are looking for candidates with a strong technical background and a proactive problem-solving mindset:

• Education: Minimum Associate degree of Applied Science - Electronics. Military training or considerable equivalent experience will be highly considered.
• Experience: More than 3 years of experience in technical roles, with at least 2 years in a similar specialist or senior position.
• Technical Skills:
  • Proficiency in blueprint reading, assembly/disassembly, and precision measurement (calipers, torque tools).
  • Strong understanding of electronic schematics, multimeter use, and PLC I/O basics.
  • Experience with pneumatic circuit diagrams, FRL setup, and valve/cylinder maintenance.
• Soft Skills: Solid focus on results, collaboration, and teamwork, with the ability to work under stress.
• Language: Full proficiency in English is mandatory.

Other information

• Physical Requirements: Ability to lift up to 50 pounds and handle small tools in confined areas. Must be able to differentiate color-coded wires and react to auditory warnings.
• Work Environment: Primary workplace is the customer site, with occasional work from home.
• Attendance: Requires prompt daily attendance and adherence to a periodic on-call schedule.