On-Site Support Engineer

Description

A leading South African IT company founded in 2004, specialising in world-class cloud computing, ICT support and consulting services is looking for a On-Site Support Engineer to join their team in Johannesburg, GP.

The purpose is to provide daily technical support to our client's end-users, maintain the network infrastructure, manage documentation, and liaise with third-party vendors. As the On-Site Support Engineer, you will be responsible for ensuring the smooth operation of the client's IT systems and providing exceptional customer service.

Responsibilities: • Provide on-site technical support to end-users in person and via remote access tools. • Troubleshoot and resolve hardware, software, and network issues. • Maintain the network infrastructure, including switches, routers, firewalls, and wireless access points. • Manage documentation, including system configurations, network diagrams, and user manuals. • Liaise with third-party vendors to coordinate hardware repairs, software updates, and other technical support. • Ensure compliance with IT policies, procedures, and security standards. • Participate in IT projects, such as system upgrades and new software deployments. • Monitor and maintain backups and disaster recovery procedures. • After hours standby on a rotation schedule.

Requirements: • At least 3 years of experience in a similar technical support role, preferably in an enterprise environment. • Strong troubleshooting skills with the ability to identify and resolve hardware, software, and network issues. • Experience in maintaining and troubleshooting Microsoft Windows Server and client operating systems, Microsoft Exchange, Active Directory, and Microsoft Office applications. • Knowledge of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, VLANs, and wireless networking. • Excellent communication and customer service skills, with the ability to communicate technical information to non-technical users. • Ability to work independently and as part of a team. • A valid driver's license and reliable transportation.

Education: • A degree or diploma in computer science, information technology, or a related field is preferred. • Relevant IT certifications, such as CompTIA A+, Network+, Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), or equivalent, are highly desirable.

Apply for this role today, contact Gaby Turner at gaby.turner@hireresolve.us or on Linkedin You can also visit the Hire Resolve website: hireresolve.us or email us your CV: it careers@hireresolve.us Package & Remuneration

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