Onboarding Implementation Consultant (f/m/d)

About

If you have a passion for Customer Success Management and feel comfortable in the world of technology, this position might be just right for you. It's all about successfully shaping the introduction of new solutions.

Your Role

You are responsible for the handover to the Customer Success Team. This means you will take over all documentation, consisting of technical workshops, cost-effective SoWs (Statements of Work), and high-level project plans. To ensure the customer is not only satisfied but enthusiastic, it is important to make the handover thorough and structured.

The first step in your process is the kickoff meeting. Here, it is important to bring all relevant stakeholders together and define the next steps. You will clearly communicate expectations and ensure everyone is pursuing the same goal. And hey, it's not just about numbers and facts! The human aspect is also crucial.

Additionally, you play a key role in creating whitepapers and articles. This content is not only informative but also intended to expand and keep up-to-date the knowledge of your colleagues and customers.

So, if you are a proactive team player who enjoys working in a dynamic environment and has excellent communication skills, this could be the perfect job for you. At IDnow, you have the opportunity to make a real difference. So, what are you waiting for? Apply now and become part of an innovative team shaping the future of identity verification!

Responsibilities

• Delivering deployment to the Customer Success Manager.
• Handover & Kickoff
• Fully absorb the SE handover (solution documents… technical workshops, costed SoWs, and high-level project plans.
• Prepare whitepapers, articles, and content to educate