Senior Support Engineer – Elevate Your IT Career 🚀

Are you the person everyone turns to when things break—and you fix them fast? Do you thrive on solving complex problems, working with cutting-edge tech, and making a real impact on people’s day?

At Gravi8, we’re looking for a confident, driven, and technically sharp Senior Support Engineer to join our high-performing team. If you enjoy a fast-paced environment, love learning, and want to work on meaningful infrastructure and security challenges, this is your opportunity to step up.

Why This Role is Exciting

This isn’t just another support role—you’ll be at the heart of IT operations, working across infrastructure, networking, security, and compliance. You’ll influence real business outcomes while continuously growing your expertise.

What You’ll Be Doing

You’ll play a critical role in delivering world-class IT support and maintaining robust, secure, and high-performing systems.

IT Operations & Support

• Be the frontline expert resolving incidents and service requests efficiently
• Ensure systems are always up, running, and reliable
• Step in during critical after-hours incidents when needed

Infrastructure & Systems

• Manage and optimize Linux and Windows environments
• Handle Active Directory, Group Policies, and endpoint security
• Administer Microsoft Intune for device management and compliance

Networking & Security

• Configure and maintain networks (VLANs, routing, VPNs)
• Own and manage pfSense firewalls and UniFi systems
• Strengthen security with IDS/IPS, VPNs, and best practices

High Availability & Disaster Recovery

• Maintain failover systems and ensure business continuity
• Plan and execute disaster recovery testing
• Keep documentation audit-ready and up to standard

Compliance & Reporting

• Support ISO AS900 and CE+ compliance
• Prepare for audits and maintain governance standards
• Deliver clear, insightful IT performance reports

Projects & Asset Management

• Lead infrastructure upgrades and system migrations
• Manage vendors, procurement, and licensing
• Oversee asset lifecycle and compliance

What You Bring

You’re not just technical—you’re proactive, detail-driven, and people-focused.

Must-have technical strengths:

• Strong Linux & Windows Server administration
• Proven pfSense firewall experience
• Solid networking knowledge (VLANs, VPNs, routing, UniFi)
• Microsoft Intune and Microsoft 365 ecosystem experience
• Backup & disaster recovery expertise
• Security, patching, and compliance experience

Non-negotiables:

• End-to-end infrastructure management (hardware, software, cloud)
• Strong governance, compliance, and documentation skills
• Clean criminal record (verification required)

Who You Are

• A natural problem-solver who enjoys helping others
• A clear communicator who sets expectations and delivers
• Highly organized with exceptional attention to detail
• Self-motivated, curious, and always learning
• A team player who collaborates and shares knowledge
• Comfortable juggling multiple priorities in a dynamic environment

What to Expect Day-to-Day

• Managing and resolving support tickets
• Communicating clearly with clients and stakeholders
• Documenting solutions and improving processes
• Working with vendors and escalation teams
• Staying ahead of new technologies and recommending improvements

Work Setup

• Onsite at client premises in Somerset West (Monday–Friday)
• Interviews conducted in person in Cape Town
• Occasional after-hours support (planned in advance)

Why Join Gravi8?

At Gravi8, you won’t be stuck doing repetitive work. You’ll:

• Tackle diverse and meaningful technical challenges
• Work with modern tools and infrastructure
• Be part of a supportive, skilled, and collaborative team
• Grow your career with real opportunities to advance

If you’re ready to take ownership, solve real-world problems, and grow into a top-tier IT professional—we’d love to hear from you.