Operation Support Engineer

Qualifications

• University degree in IT or relevant discipline, combined with minimum 7 years of relevant working experience in IT;
• Minimum 7 years of experience in enterprise IT operations, including at least 3 years in a senior operational role managing complex, cross-system incidents and problem investigations;
• Excellent experience in supporting containerized and cloud-native production environments;
• Excellent experience in ITIL processes, including Incident, Problem, Change, Release, Event and Capacity Management;
• Excellent experience with Linux/Unix systems, container orchestration, and CI/CD integration(Github,Sonarqube,Git);
• Experience in scripting and automation for operational tasks;
• Experience with IAC tools like Terraform,, Bicep, Red Hat OpenShift, Ansible Automation Platform;
• Experience with containerization and orchestration Tools like Docker/Podman, Kubernetes, OpenShift Container Platform,Helm and monitoring tools like Prometheus, Grafana Elasticsearch;
• Experience in the operation and optimization of middleware and integration technologies, including API gateways, messaging, event-streaming, data transformation and identity-management platforms;
• Experience with perform capacity planning, performance trend analysis, and operational risk assessment;
• Experience with observability, logging and performance-monitoring tools;
• Strong understanding of automation frameworks, version control and artefact management solutions supporting operational efficiency;
• Strong communication, documentation and coordination skills, including the ability to lead technical incident bridges and stakeholder updates;
• In-depth understanding of the middleware and integration technologies, covering API management, data transformation, messaging, event streaming, identity and access management, web and mobile infrastructure, observability, and automation tools;
• Excellent command of the English language.