Operational Engineer

About

Manulife Bank is not just a financial institution. We are progressing rapidly through major digital transformation. We are seeking an Operational Engineer to join our strong and passionate team of individuals and assist us in maturing our environment management and targeting various cloud and on‑premises platforms. You have the opportunity to be part of a support and operations team that follows guidelines and adopts the latest technologies.

Position Responsibilities

• Work with Server and Cloud based technical architectures, solution migration strategies, and assist engineering on application optimizations.
• Contribute to the design and deployment of infrastructure on Server and Cloud through manual, automation tooling and processes for operations.
• Upgrade infrastructure, software, and technologies to the latest currency.
• Previous exposure to technical domain and perform fixing to resolve technical inquiries.
• Be a great teammate who communicates effectively and takes initiative to collaborate with individuals from various departments.
• Take ownership of environment management tasks and be accountable and see the same through to completion.
• Participate in project planning meetings to share your knowledge of system options, risk, impact, and benefits.
• Be part of a leading team that paves the path for others through investigations and Proof of Technologies around tools, code management, reporting, server and cloud‑based infrastructure.
• Participate in discussions and contribute to the infrastructure practices and conventions across the company.

Required Qualifications

• 3+ years operational experience in Server support, upgrades configurations, and implementations
• Customer service approach
• Networking knowledge
• Knowledge of server platforms (Windows, Linux, AIX)
• Familiarity with database technologies in cloud such as (MSSQL, Oracle, OpenEdge)

Preferred Qualifications

• IT operations experience (ITIL, ITSM)
• Development experience
• Familiarity in DevOps principles, test‑driven development, continuous integration, and continuous delivery.
• Experience in Microsoft Azure and AKS or other similar cloud technologies.
• Familiarity with standard IT security practices.
• Experience with Microsoft Azure, Jenkins, AKS, Docker, Kubernetes, PowerShell

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation adalah penyedia layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Untuk mempelajari lebih lanjut tentang kami, kunjungi https://www.manulife.co.id.

Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja.

Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku.

Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja. Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku. Untuk meminta akomodasi yang wajar dalam proses lamaran kerja, silakan hubungi hr@manulife.com.

Salary & Benefits

• Location: Waterloo, Ontario
• Working Arrangement: Kombinasi
• Salary range: $86,100.00 CAD – $136,100.00 CAD (actual salary varies based on market conditions, geography, knowledge, skills, qualifications, experience, and education/training)
• Employees may participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

Data & Privacy

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

The role being advertised is an existing vacancy.