Operations Analyst

About the Role

Engage as an Operations Analyst focusing on group benefits administration with a collaborative and flexible work model. This role demands meticulous attention to detail and a client‑oriented mindset. You will assist with the daily operations within the Third‑Party Administration (TPA) sector, taking on responsibilities that vary with your experience level, from administration tasks to leading client relationships. This position suits professionals eager for career growth while working with diverse clients across Canada.

Responsibilities

• Oversee group benefits administration and client communications
• Facilitate onboarding and training for new clients
• Coordinate data gathering and system configuration
• Maintain documentation for client accounts and workflows
• Identify process improvements for service delivery

Requirements

• Proven experience in TPA for group benefits
• Bachelor’s degree in a related field such as Business or HR
• 5+ years in group benefits administration
• Exceptional organizational and communication skills
• Strong client service abilities

What We Offer

• Mentorship and professional development opportunities
• A collaborative, flexible work environment
• Focus on enhancing operational efficiencies and client satisfaction