Operations Analyst
Canadian Tire Corporation, Limited
About the role
CTB seeks an Operations Analyst for its Digital Banking team, focusing on enhancing digital channels and customer experiences. Your skills in Quantum Metric and Power BI will be pivotal.
In this role, you will provide operational support for digital acquisition initiatives while identifying experience gaps and technical concerns. By leveraging modern analytics tools, you will help transform insights into actionable improvements. Collaborate with IT and business teams to ensure operational alignment and participate in project discussions for effective digital strategies.
Key Responsibilities
- Support digital experience operations and daily functions
- Analyze user experience and identify discrepancies
- Perform quality assurance during production deployments
- Create and automate reports with Power BI
- Facilitate cross-functional collaboration for modernization
Requirements
- Deep knowledge of Quantum Metric's functionalities
- Experience creating dashboards in Power BI
- Understanding of digital analytics platforms (GA4, BigQuery)
- Strong verbal and written communication skills
- Ability to analyze complex datasets effectively
Contribute to CTB's mission of digital innovation through your expertise and insights.
Skills
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