Operations Manager (Sr. Manager level)

Job Summary

We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.

Key Responsibilities

• Lead, coach, and manage a team of content moderation specialists to meet operational goals.
• Monitor performance metrics, provide feedback, and implement improvement plans.
• Ensure adherence to Trust and Safety policies, guidelines, and quality standards.
• Collaborate with cross‑functional teams to optimize workflow and operational efficiency.
• Prepare and present operational reports and insights to senior management.
• Implement process improvements and drive initiatives to enhance team performance.
• Address escalations and provide solutions promptly.

Qualifications

• Minimum of 2 years’ experience as a Manager in a BPO environment (must).
• Strong background in Trust and Safety and/or Content Moderation (must).
• Proven leadership and people management skills.
• Excellent problem‑solving, communication, and analytical skills.
• Can start immediately.