Operations Supervisor

About Unique Personnel

Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients.

Duties & Responsibilities

Position is based at the Technical Training Centre

Reporting to the Technical Training Manager

Scope of the Position:

All functions, duties, and responsibilities of the Operations Supervisor

Purpose of the Position:

The Operations Supervisor is responsible for the effective day-to-day operational management of the company's Training Centre. The role ensures that training operations support company’s engineering, manufacturing, and safety standards by providing a structured, compliant, and well-controlled training environment for employees, learners, and contractors. The position plays a key role in ensuring operational readiness, safety compliance, asset control, and alignment with the company's policies, procedures, and governance standards.

Responsibilities/Accountabilities:

• Supervise daily training centre operations to ensure uninterrupted training delivery.
• Ensure facilities (classrooms/workshops) and equipment are ready, safe, and operational per the approved schedule.
• Monitor training timetables, learner attendance, and adherence to operational protocols; address issues to maintain continuity and efficiency.
• Coordinate logistics for technical, safety, artisan, and skills development programmes and support facilitators/assessors/moderators with operational needs.
• Ensure accurate completion and submission of attendance registers, operational checklists, and training support documentation.
• Liaise with HR, Skills Development, and Administration to ensure alignment and effective information flow.
• Enforce the company's HSE standards and OHS Act compliance; conduct inspections; report hazards/incidents/near-misses; and ensure PPE availability and compliance.
• Oversee training equipment/tools/assets: condition, availability, utilisation, storage/control, asset registers, and accountability.
• Coordinate maintenance, repairs, and calibration of equipment in line with company standards; ensure housekeeping, cleanliness, and workshop discipline.
• Supervise operational staff (support/reception/cleaning): allocate tasks, monitor performance, address minor conduct/performance issues, escalate per procedure, and support onboarding/orientation.
• Engage internal/external customers: manage expectations on schedules/capacity, prepare stakeholders for audits/visits, resolve operational stakeholder issues, and gather/escalate feedback for continuous improvement.
• Ensure alignment with QCTO/SETA and the company's quality requirements; apply SOPs/policies consistently; maintain records for reviews/audits/inspections; and compile/submit required operational and compliance reports.
• Escalate operational challenges, safety risks, and non-compliance timeously; communicate operational updates and risks to management, facilitators, learners, and stakeholders.

Desired Experience & Qualification

Qualifications and Experience:

Priority/Non-negotiable Requirements:

• Grade 12 (Matric) – essential
• Relevant qualification in Operations Management, Technical Administration, or Training Support
• Minimum 3 years’ experience in an operational supervisory role
• Experience in an engineering, manufacturing, technical, or industrial environment – essential
• Strong operational planning and coordination skills
• Strong administrative and reporting ability
• Excellent computer literacy (MS Office, registers, reporting systems)
• Ability to manage facilities, assets, and people simultaneously
• Results-orientated, structured approach, with a strong work ethic and reliability
• Ability to work collaboratively across business units and demonstrate accountability and professionalism

Additional Requirements:

• Health and safety knowledge and a safety-first mindset for technical environments
• Attention to detail and a compliance-driven mindset
• Health and Safety training (e.g., SHE Rep, Basic OHS) – advantageous
• Exposure to training centres, apprenticeships, or skills development programmes – advantageous
• Qualified Artisan – preferable
• Registered Assessor and Moderator with QCTO and NAMB – preferable
• Superior ability to organise and manage time efficiently
• Takes initiative and is enthusiastic about achieving positive outcomes