Operations Support Engineer – Tier II

Position Duties

• Perform advanced troubleshooting and analysis of customer data.
• Analyze network events and perform root cause analysis of network issues to prevent impairments and outages.
• Work on low and high severity trouble tickets, follow up with customer and engineers as needed, and provide status updates to the customer and management.
• Provide on-site technical support for customers, and develop RCAs as needed for customers.
• Develop customer specific reports that allow TAC to monitor and analyze customers’ network.
• Identify issues and take ownership of issues based on reports, emails and phone calls to meet customers’ requirements.
• Work may be performed at various unanticipated locations throughout the U.S.

Minimum Qualifications

• US Bachelor’s degree or foreign equivalent degree in Electrical Engineering, Electronic Engineering, Telecommunications Engineering, or related field and three (3) years of experience as an electrical/wireless engineering professional.

Special Skill Requirements

• Must have three (3) years of experience in each of the following skills: SOP; MOP; SLA; UMTS; LTE; RAN; NFS; and SFN.