OTC Billing Lead

Responsibilities

Your duties will include, but are not limited to:

• Oversee and coordinate core OTC billing activities within the shared services environment.
• Ensure smooth end-to-end billing operations in collaboration with regional and agency teams, including workflow, queries, and ticket handling.
• Identify inefficiencies in billing processes and propose practical improvements.
• Maintain and update process documentation, including responsibilities and regional variations.
• Step in for the OTC Manager when required to ensure operational continuity.
• Support team engagement through coaching, guidance, and skills development.
• Provide technical and process-related support to team members as needed.
• Drive a collaborative, service-focused mindset across the billing function.
• Assist with continuous improvement and automation initiatives to enhance efficiency and control.
• Support alignment with group standards, systems, and process compliance.
• Perform control reviews and assist with internal and external audit requirements.
• Act as the main billing contact for stakeholders and support cross-team initiatives and ad hoc projects.

Skills & Experience

• Minimum 5 years of experience in a similar position
• Great management experience

Qualification

• Degree, diploma or certificate similar plus experience

Connect with us on www.communicate.co.za and Register your CV to create a profile and to view all our Financial recruitment vacancies.

Let us assist you with your career. For further Finance jobs, Accountant jobs, Financial Manager vacancies and Management Accountant vacancies.

If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database and we will connect with you with any other suitable roles or positions.