Part-Time WordPress Developer + Client Support Specialist

About the Role

Part‑Time WordPress Developer + Client Support Specialist (U.S.-Based) – ~20 hours per week
We are looking for a U.S.-based WordPress developer who is comfortable working directly with clients and helping manage support requests. The role blends development work with client communication and product support. Availability is required between 8:00 a.m. and 5:00 p.m. Mountain Standard Time, with flexibility within that window.

Responsibilities

• Manage and resolve WordPress‑related support tickets for our clients
• Perform small development fixes, updates, and troubleshooting within our custom WordPress themes
• Clearly communicate with clients via email and support tickets regarding issues and solutions
• Provide screenshots, screen recordings, or short walkthrough videos when helpful for explaining solutions
• Follow our internal support documentation and processes for handling requests
• Learn our product functionality to guide clients through settings, features, and configurations when needed
• Collaborate with our internal team when a request requires additional development or investigation
• Escalate more complex development tasks appropriately

Qualifications

Required technical skills

• “Classic” WordPress theme development (no page builders)
• JavaScript
• HTML / CSS
• SASS / SCSS
• Flexbox / Grid / modern CSS layout techniques
• Deep understanding of the CSS cascade
• PHP
• Advanced Custom Fields (ACF)

Bonus experience

• Object‑Oriented Programming
• PSI Optimization
• NPM
• Vite

Communication Skills

Because this role involves client interaction, strong communication skills are essential. You should be comfortable:

• Writing clear and professional client responses
• Explaining technical concepts in simple language
• Providing visual walkthroughs using screenshots or short videos
• Helping guide clients through product settings or functionality

All client communication is handled through email and our support system.

What We’re Looking For

• U.S.-based developer
• Comfortable working ~20 hours per week
• Availability within 8:00 a.m. – 5:00 p.m. Mountain Standard Time
• Strong attention to detail
• Ability to follow documented processes
• Clear written communication skills
• Willingness to learn our product and workflows
• Ability to work independently while staying connected with the team

What You Can Expect

• Consistent part‑time work
• Organized documentation and support processes
• A responsive and collaborative team
• Clear expectations and structured workflows
• Opportunities to grow with the team over time

Application Instructions

If this sounds like a good fit, please include:

• Examples of WordPress sites or themes you’ve developed
• A brief description of your development workflow
• Any experience you have handling client support or technical support tickets

Apply to this job.