Partner Success Manager, LTC Customer Service

About Us

Are you a dynamic, results-driven professional with a passion for healthcare and a gift for building relationships that last? We are expanding our Long-Term Care Division, and we're looking for someone who doesn't just manage accounts but truly partners with them. If you thrive in a fast-moving environment, own your outcomes, and care deeply about the facilities and patients you serve, this role was built for you.

Why Us

• Mission-Driven Work: Every relationship you build directly improves care outcomes for long-term care residents and their families.
• Room to Grow: We're expanding fast. Your success creates real, tangible paths for career advancement within our growing division.

What You'll Own

• Own your region end-to-end hit monthly, quarterly, and annual retention and onboarding targets with confidence and accountability.
• Educate and influence key decision-makers, positioning our LTC pharmacy, DME, and supply services to meet each facility's unique needs.
• Cultivate lasting partnerships be the person your clients trust and call first, building relationships that stand the test of time.
• Represent Us at industry events, trade shows, and conferences; networking and showcasing our comprehensive offerings.
• Stay sharp on the market by monitoring trends and competitor activity to identify and seize new opportunities ahead of the curve.
• Keep clean CRM records of all account and referral-related activity, so the entire team can move fast and stay informed.

What You Bring to the Team

• Bachelor's degree
• LTC experience preferred
• Pharmacy Technician Certification preferred
• 1–3 years of medical sales experience (pharmacy, pharmaceutical, or medical device preferred)
• 1–3 years of B2B customer service experience
• Proven track record of meeting and exceeding goals
• Strong interpersonal and communication skills; building rapport at every level
• Proficiency in Microsoft PowerPoint, Excel, Word, CRM, and Google Suite
• Willingness to travel up to 80% of the time, including occasional overnight stays
• Ability to thrive and adapt in a fast-paced, high-growth environment

What We Offer

• Compensation: Competitive base salary plus performance-based incentives
• Growth: Pathways for professional development and career advancement
• Travel: Mileage reimbursement
• Mission: Be part of a team genuinely improving care for LTC clients across the region
• Momentum: Join a rapidly growing division with real opportunity to shape its future

Ready to champion something great?

Join US and take the lead in transforming long-term care pharmacy services one partnership at a time.

Northern Pharmacy · Long-Term Care Division · Equal Opportunity Employer