Payment Recovery Analyst

Accountabilities

• Actively living our values of Customer Service, Partnership, Integrity and Communities.
• Recovering outstanding payments on Life, STD and LTD claims as referred by Disability Management Service Offices and Group Life in the most cost effective manner.
• Providing guidance to the Disability Management Service Offices for handling overpayment recovery and arranging repayment schedules.
• Reviewing and assessing claim files, including medical evidence, payment information and the policy to determine a viable subrogation case.
• Presenting Canada Life's subrogation claims to counsel and negotiating settlement of Canada Life's subrogated right.
• Negotiating legal fees and any other process aspects necessary to satisfactorily settle the subrogation.

Qualifications and Competencies

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.
• Completion of post‑secondary degree; a combination of education and experience may also be considered.
• Two years of insurance experience or industry related course designation.
• Excellent mathematical aptitude.
• Well‑developed organizational skills, ability to work independently with limited supervision.
• Proficient decision‑making, analytical and problem‑solving skills.
• Strong customer service skills with a focus for continuous improvements.
• Excellent written and verbal communication skills.

Security Clearance

Reliability Status Security Clearance

Security clearance can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

Salary

The base salary for this position is between $50,900 and $76,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (e.g. annual bonus, commission etc.). If your recruitment proceeds, your recruiter can discuss additional details of our total rewards program.

Benefits

• Career Development: Opportunities for career advancement, access to industry‑leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well‑being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company‑matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Equal Employment Opportunity

We're committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact ***. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Note

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.